Citroen C5 Aircross - Reliability & safety
Citroen has a patchy owner satisfaction record, but C5 Aircross safety isn't in doubt
In recent years, Citroen has struggled to retain the reputation for quality that it once possessed. However, the poor showings for the Citroen C3 and Citroen C4 Cactus that have caused the brand to slip down the rankings in our annual Driver Power survey might not be representative of newer models, and there's certainly no reason to doubt the C5 Aircross when it comes to safety.
In 2020, Citroen could only muster an 18th place finish out of 30 in our Driver Power satisfaction survey, but this was an improvement from 24th in 2019. However, it appears that the brand is hamstrung by the performances of some of its older models, with owners criticising poor infotainment and exterior build quality. Citroen's highest score was in the running costs category.
17.2% of Citroen owners reported at least one fault within the first year of ownership, but that figure is far from the worst performance we saw.
With the C5 Aircross sharing much with the Peugeot 3008 beneath the surface, it's perhaps relevant to note that the latter was our overall champion in the 2019 Driver Power survey, only slipping to second place in 2020.
The Citroen C5 Aircross received two ratings from Euro NCAP to reflect the differences when it's fitted with certain safety equipment and when it's not. Fortunately for UK buyers, all versions of the C5 Aircross sold here have the safety kit required for the five-star rating. In this form, the C5 Aircross scores 89% for adult occupant protection, 86% for child occupant protection and an impressive 82% in the safety assist category.
There's plenty of standard technology that aims to minimise the likelihood of a crash occurring. All models have autonomous emergency braking (AEB), lane departure warning and active blind spot monitoring, while Flair Plus models have traffic sign recognition and Highway Driver Assist – a combination of lane keeping assist and active cruise control that effectively provides semi-autonomous control in motorway traffic conditions.