In-depth reviews

Mercedes E-Class saloon - Reliability & safety

Vast array of safety technology available makes the Mercedes E-Class one of the most advanced cars on the market

Carbuyer Rating

4.5 out of 5

Owners Rating

4.7 out of 5

Read owner reviews

Mercedes enjoys an upmarket image and a reputation for quality, but its customers aren't always delighted with their cars. The brand's recent performance in our annual Driver Power satisfaction survey has been lacklustre, but innovative technology makes the E-Class one of the safest cars on the road.

Mercedes E-Class reliability

The latest E-Class didn't feature in our Driver Power survey, but Mercedes could only manage a 28th-place finish overall in 2020 – just two from the bottom of the table. Around 17% of Mercedes owners reported one or more faults within the first 12 months, which was at least a slightly lower proportion than BMW and Audi owners. It will be especially galling to Mercedes that rivals Lexus topped the survey outright.

Safety

The Mercedes E-Class received the maximum five-star rating when it was independently tested by crash-safety experts Euro NCAP. A good result was expected, as the car is loaded with safety technology, including nine airbags as standard, as well as autonomous emergency braking and intelligent LED headlights.

The Driving Assist Plus pack (costing £1,700) adds Drive Pilot, Cross Traffic Alert to help avoid pulling out into the path of an oncoming vehicle and Evasive Steering Assist that can help steer around an obstacle. It also brings active blind-spot assistance and lane-keeping assistance, among other features. If a tow bar is fitted, Trailer Stability Assists becomes active from 40mph, and is able to detect a swinging trailer and reduce the oscillations, by automatically reducing engine torque and applying the brakes for individual wheels.

Next Steps

Which Is Best?

Cheapest

  • Name
    E220d SE 4dr 9G-Tronic
  • Gearbox type
    Semi-auto
  • Price
    £37,545

Most Economical

  • Name
    E300e AMG Line Edition 4dr 9G-Tronic
  • Gearbox type
    Semi-auto
  • Price
    £45,435

Fastest

  • Name
    E400d 4Matic AMG Line Night Ed Prem+ 4dr 9G-Tronic
  • Gearbox type
    Semi-auto
  • Price
    £58,540

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