Mercedes B-Class MPV - Reliability & safety
Mercedes owner satisfaction could be better, but there are fewer doubts over safety
Mercedes prides itself on cutting-edge safety technology, and the latest B-Class strides forwards from its predecessor in this regard. However, the brand's reputation for owner satisfaction is not as good as you might expect for such a ‘premium’ manufacturer.
Mercedes B-Class reliability
Only two Mercedes models were featured in the 2019 Driver Power owner satisfaction survey; the GLC SUV and current C-Class. Both finished well down in the top 75, reflecting the fact that owners aren't always impressed by the quality of their cars, nor the standard of the brand's engines, gearboxes, ride or handling. However, there's praise in the areas of interior design and exterior style.
The B-Class scored a maximum five-star rating when Euro NCAP crash tested it in 2019. It scored highly for Adult Occupant protection with 96%, and a Child Occupancy rating of 90%.
A score of 75% was also awarded for the long list of standard safety equipment. With equipment such as Autonomous Emergency Braking (AEB), and active brake assist, which is designed to reduce the severity of a rear-end impact with slower traffic in front.
Active cruise control and lane keeping assist are both available, and can operate together to help you follow traffic, with active lane change assist on hand should you wish to overtake. These technologies supplement mandatory safety equipment such as anti-lock brakes, tyre pressure warning and electronic stability control.