Watchdog: £16k to replace engine on £17k Jeep Patriot!

But Jeep rescues charity worker with offer of an all-new Renegade SUV

New technology makes car parts increasingly expensive to buy. But what happens if the cost to replace them is almost the same price as your car was new?

That was the ridiculous situation faced by medical herbalist Annette Montague-Thomas of Fraddon, Cornwall, when the engine of her Jeep Patriot failed after 53,000 miles. The three-year-old car had cost Annette £17,000 new. But as the warranty had just expired, she was told she would need to pay £16,274 for a replacement unit.

Annette, who is founder of The Global Natural Healthcare Trust and regularly travels to South Africa providing free medical care to HIV/AIDS patients, told us: “The price quoted is ridiculous. This car has a full service history and is very well maintained by a woman who flies aircraft. So I should certainly be able to rely on it for more than three years.”

A complaint to Jeep resulted in the offer of a 25 per cent discount on the part price, reducing her repair bill to £14,000. But Carbuyer’s sister magazine, Auto Express, argued that the gesture still left her very little incentive to stay with the brand, given that she would have effectively paid more than £30,000 in total for the off-roader.

So the magazine called called Jeep, too, and its spokesman explained that the cost of a replacement was dictated by an old arrangement made by former Jeep owner Chrysler LLC. He said: “Whilst Chrysler LLC is now no longer, we [Fiat Chrysler] are having to work under this original supply agreement and are bound by the price set by the supplier in respect of this engine.” It added that it did not know why the engine had failed without dismantling it. However, it was now prepared to cover the full cost of a new engine, or replace the now obsolete Patriot with a spanking new Jeep Renegade.

Annette was delighted with the offer and has opted for the new Renegade, which she is in the process of ordering through her local dealer.

She said: “I can’t thank Auto Express enough for its help. This new car will help me to continue my fundraising efforts in the UK, which is vital to keeping more than 20,000 HIV/AIDS patients and 13,648 orphaned children alive.”

Recommended

Baby Jeep SUV set to be electric-only
Baby Jeep exclusive image
Jeep
9 Sep 2021

Baby Jeep SUV set to be electric-only

Most Popular

New 2022 Toyota RAV4 Adventure revealed
Toyota RAV4 Adventure
Toyota RAV4
14 Sep 2021

New 2022 Toyota RAV4 Adventure revealed

New Volkswagen Passat set to launch in 2023
2023 Volkswagen Passat
Volkswagen Passat
9 Sep 2021

New Volkswagen Passat set to launch in 2023

Top 10 best small estates 2021
Skoda Octavia Estate
Skoda Octavia Estate
22 Sep 2021

Top 10 best small estates 2021

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
15 Jun 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks