Watchdog: New Citroen's glitches spark six dealer visits

Electrical gremlins bring six months of misery to Grand C4 Picasso owner Ralph

Modern cars are filled with digital displays and electronic software to make things easier and more convenient for drivers, but that advanced tech can bring its own problems.

Just ask Ralph Ferneyhough, from Corwen, Denbighshire. He bought a new Citroen Grand C4 Picasso in February. But by August, it was back at the dealer for its sixth visit due to various faults with the electronic systems.

Ralph listed everything that had gone wrong with the car, including parking system failure, Bluetooth failure with his smartphone, failure of the instrument panel display, among other things.

“The most recurrent fault is with the eMyWay unit,” Ralph explained. “Basically, plug in certain USB devices and try to use the sat nav at the same time and it randomly reboots the whole system every 40 miles or so.”

Despite having a replacement unit put in, the problems continued, and attempts to reject the car with Citroen finance were also proving fruitless. After speaking with Citroen customer services further, Ralph was under the impression that he might be getting a replacement car, but when that started to drag on, he was unsure if it would happen at all.

Ralph said: “As I understand it, they are trying to get me a replacement vehicle, but they remain very sketchy on the details on what this actually entails.”

Auto Express, Carbuyer’s sister publication, got in touch with Citroen to try to find out what was going on with his car and to see whether he would be offered a replacement.

“We are sorry that Mr Ferneyhough has been inconvenienced in this way and acknowledge that he has lost faith in this particular vehicle,” a spokesman for the company told them.

“As a valued customer, Citroen wanted to find an acceptable solution for him, so we have offered to replace his car with a brand new Grand C4 Picasso on a like-for-like basis.”

What should you do if it happens to you?

Fully rejecting a car can be a long-winded process, with manufacturers often not keen to let owners do it. The best solution for both parties is attempting to get a like-for-like replacement. If you are adamant on rejecting the car fully, then you need to notify the finance company as well as the dealer that you bought from in writing.

Recommended

New Citroen C5 X crossover starts from £26,490
2021 Citroen C5 X crossover - front 3/4
Citroën
17 Jan 2022

New Citroen C5 X crossover starts from £26,490

2022 Citroen C5 Aircross facelift gets bold styling makeover
Citroen C5 Aircross facelift
Citroen C5 Aircross
12 Jan 2022

2022 Citroen C5 Aircross facelift gets bold styling makeover

Citroen Berlingo and SpaceTourer MPVs are now electric-only
Citroen e-Berlingo
Citroën
10 Jan 2022

Citroen Berlingo and SpaceTourer MPVs are now electric-only

Top 10 best people carriers and MPVs 2022
Citroen Grand C4 Picasso
Best cars
21 Dec 2021

Top 10 best people carriers and MPVs 2022

Most Popular

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
17 Jan 2022

Top 10 best cheap-to-run cars 2022

UK road tax 2022: VED tax rates and bands explained
2021 Road Tax explained
Car tax
20 Jan 2022

UK road tax 2022: VED tax rates and bands explained

Best new car deals 2022: this week’s top car offers
Mazda MX-5 Deals
Deals
21 Jan 2022

Best new car deals 2022: this week’s top car offers

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
5 Nov 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Car buying
21 Jan 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2022
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2022

Top 10 best electric cars 2022
Ioniq 5
Best cars
19 Jan 2022

Top 10 best electric cars 2022

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
17 Jan 2022

Top 10 best cheap-to-run cars 2022

The UK's top 10 fastest hot hatchbacks 2022
Audi RS 3 driving - front view
Hot hatches
21 Jan 2022

The UK's top 10 fastest hot hatchbacks 2022