Watchdog: Antara owner's rage over 'mystery recall'

Owner angry as Vauxhall dealer removes engine shield, with no replacement for months

Getting a call or letter from your manufacturer asking you to make an unscheduled visit to a nearby dealer for a recall is an unwanted surprise for motorists, but it’s necessary to ensure cars are safe.

However, Vauxhall Antara owners never had that courtesy and have filled the Auto Express inbox with complaints that they only found out about the recall when they took their car in for a service.

One owner, Alf Swindon of Holmside, County Durham, contacted us after his car’s engine shield was removed during a routine visit to Evans Halshaw Vauxhall, Blaydon. “I booked in for a service and was told that my Antara would also require a recall,” he said. “When I got my car back I found the engine undertray had been removed.”

Alf was later contacted by a regional manager from Vauxhall, who told him the issue was not a recall, but a precautionary measure. With so many owners confused about whether it was a recall or not, Auto Express contacted the maker to find out.

Auto Express, Carbuyer’s sister magazine, found that Vauxhall has now issued a recall for Antaras built between 2011 and 2015, from VIN numbers BB 007810 to FB 066152. A company spokesman said: “Vauxhall Antaras, with diesel engines, are subject to a recall due to, in extreme circumstances, the diesel particulate filter malfunctioning and overheating the lower engine compartment cover, which has led to a very small number of thermal incidents.

“We have written to Antara owners instructing them to take their car to a Vauxhall authorised repairer where the lower engine compartment cover will be removed and replaced.”

While Vauxhall has agreed to foot the bill for the work, Alf was left unimpressed, telling us: “The replacement won’t arrive until November, so I’m driving unprotected for months.” Alf was understandably concerned, especially about taking his car off-road. He added: “What if I damage the engine? Will Vauxhall pay for it?”

The Vauxhall spokesman confirmed: “The cover isn’t there for protection but for noise and vibration reduction and aerodynamics. Any damage caused by misuse of a vehicle is the responsibility of the owner.”

Recommended

Vauxhall Mokka-e SUV review
Vauxhall Mokka-e driving - front
Vauxhall Mokka-e SUV
6 Apr 2021

Vauxhall Mokka-e SUV review

Vauxhall Mokka: old vs new
Vauxhall Mokka old vs new header
Vauxhall Mokka
26 Mar 2021

Vauxhall Mokka: old vs new

Facelifted 2021 Vauxhall Grandland SUV coming soon
Facelifted 2021 Vauxhall Grandland SUV
Vauxhall Grandland X
22 Mar 2021

Facelifted 2021 Vauxhall Grandland SUV coming soon

New Vauxhall Combo-e Life electric MPV breaks cover
Vauxhall Combo-e Life driving
Vauxhall Combo Life MPV
10 Feb 2021

New Vauxhall Combo-e Life electric MPV breaks cover

Most Popular

What are Audi TFSI petrol engines?
Yellow Audi Q2
Audi
16 Apr 2021

What are Audi TFSI petrol engines?

Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

Best new car deals 2021
Skoda Fabia
Deals
16 Apr 2021

Best new car deals 2021

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Tips and advice
10 Nov 2020

Electric car charging stations: a complete guide

PCP vs HP – what's the difference?
Tips and Advice
23 Mar 2020

PCP vs HP – what's the difference?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
24 Feb 2021

Average speed cameras: how do they work?

Best cars

View All
Best car interiors
Best cars
10 Mar 2020

Best car interiors

Best electric cars
Best cars
24 Dec 2020

Best electric cars

Best cheap-to-run cars
Toyota Prius front 3/4 cornering
Best cars
1 Feb 2021

Best cheap-to-run cars

The UK's top 10 fastest hot hatchbacks
Hot hatches
9 Apr 2020

The UK's top 10 fastest hot hatchbacks