Watchdog: Antara owner's rage over 'mystery recall'

Owner angry as Vauxhall dealer removes engine shield, with no replacement for months

Getting a call or letter from your manufacturer asking you to make an unscheduled visit to a nearby dealer for a recall is an unwanted surprise for motorists, but it’s necessary to ensure cars are safe.

However, Vauxhall Antara owners never had that courtesy and have filled the Auto Express inbox with complaints that they only found out about the recall when they took their car in for a service.

One owner, Alf Swindon of Holmside, County Durham, contacted us after his car’s engine shield was removed during a routine visit to Evans Halshaw Vauxhall, Blaydon. “I booked in for a service and was told that my Antara would also require a recall,” he said. “When I got my car back I found the engine undertray had been removed.”

Alf was later contacted by a regional manager from Vauxhall, who told him the issue was not a recall, but a precautionary measure. With so many owners confused about whether it was a recall or not, Auto Express contacted the maker to find out.

Auto Express, Carbuyer’s sister magazine, found that Vauxhall has now issued a recall for Antaras built between 2011 and 2015, from VIN numbers BB 007810 to FB 066152. A company spokesman said: “Vauxhall Antaras, with diesel engines, are subject to a recall due to, in extreme circumstances, the diesel particulate filter malfunctioning and overheating the lower engine compartment cover, which has led to a very small number of thermal incidents.

“We have written to Antara owners instructing them to take their car to a Vauxhall authorised repairer where the lower engine compartment cover will be removed and replaced.”

While Vauxhall has agreed to foot the bill for the work, Alf was left unimpressed, telling us: “The replacement won’t arrive until November, so I’m driving unprotected for months.” Alf was understandably concerned, especially about taking his car off-road. He added: “What if I damage the engine? Will Vauxhall pay for it?”

The Vauxhall spokesman confirmed: “The cover isn’t there for protection but for noise and vibration reduction and aerodynamics. Any damage caused by misuse of a vehicle is the responsibility of the owner.”

Recommended

Vauxhall Corsa and Mokka updated with simplified line-up
2022 Vauxhall Corsa
Vauxhall
6 Apr 2022

Vauxhall Corsa and Mokka updated with simplified line-up

Vauxhall Crossland, Grandland and Insignia get new trim levels
2021 Vauxhall Grandland SUV.
Vauxhall
9 Feb 2022

Vauxhall Crossland, Grandland and Insignia get new trim levels

2022 Vauxhall Combo Life and Vivaro Life MPVs now pure-electric
2022 Vauxhall Combo-e
Vauxhall Combo Life MPV
10 Jan 2022

2022 Vauxhall Combo Life and Vivaro Life MPVs now pure-electric

New 2024 Vauxhall Insignia to get SUV makeover
hero
Vauxhall
5 Jan 2022

New 2024 Vauxhall Insignia to get SUV makeover

Most Popular

Electric MG 4 to arrive in September
2023 MG 4 - UK front
MG
4 Jul 2022

Electric MG 4 to arrive in September

Engine management light: top 5 causes of amber engine warning light
Engine management light: top 5 causes of amber engine warning light
Car technology
22 Jun 2022

Engine management light: top 5 causes of amber engine warning light

Best new car deals 2022: this week’s top car offers
Facelifted Volvo XC60 driving - front
Deals
1 Jul 2022

Best new car deals 2022: this week’s top car offers

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
23 Mar 2022

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
5 Nov 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Car buying
17 May 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
20 Jun 2022

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2022
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2022

Top 10 best electric cars 2022
Ioniq 5
Best cars
25 Apr 2022

Top 10 best electric cars 2022

Top 10 best cheap-to-run cars 2022
Nissan Leaf front
Best cars
3 May 2022

Top 10 best cheap-to-run cars 2022

The UK's top 10 fastest hot hatchbacks 2022
Audi RS 3 driving - front view
Hot hatches
24 Jun 2022

The UK's top 10 fastest hot hatchbacks 2022