Watchdog: Mystery squeaks and rattles hit £30,000 Audi

Disappointed owner left with no choice but to reject TT after weeks in workshop

Rejecting a new car is the last resort for buyers, and the process is far from straightforward. What should you do? How can you get a manufacturer to agree? And how long should it take?

Reader Samantha Marriott, of Ludgershall, Wilts, had all these questions and more with her Audi TT. She’d bought it new from Salisbury Audi in March, but the showroom-fresh shine didn’t last as steering vibrations, rattles and seat squeals soon developed.

Samantha contacted her dealer to fix the issue, but it wasn’t simple. “I took my car in for the service, and while it was in, I got a call to say a new part for an airbag was also required,” she told us. “It ended up staying in the garage for five weeks.”

Samantha had the use of a courtesy car during this time, but five weeks wasn’t enough for her dealer to fix her TT’s steering vibration or squeaking seat. While they’re not major flaws, as Samantha said, they’re unacceptable on a £30,000 premium sports car. “The mechanic told me he’d exhausted all repair avenues with the vibrating steering, and while it didn’t rattle as much as before, the squeals persisted,” she added.

After a third trip to the garage, where she was told she’d have to wait an unknown time for new parts to arrive, Samantha decided to reject the car. She wanted her finance payments refunded, along with her original trade-in deposit of £19,000.

Initially, Audi was willing to buy the car back, with Samantha receiving £10,000 from the sale. This would have left her over £10,000 out of pocket for just 4,000 miles of use in six months. We didn’t think these figures added up and called Audi for a revised offer. After revisiting the case, Audi quoted Samantha a new deal where she would receive £15,000 in return for her TT.

An Audi spokesman told us although the car is now fixed, it’s still willing to accept the rejection case, saying: “The team at Salisbury Audi is now confident the TT is in sound order. Following consultation from the Financial Ombudsman, Audi UK has concluded the offer is fair and reasonable as Salisbury Audi made every effort to minimise inconvenience.”

Samantha told us: “I’m still left out of pocket, but at least I can move on.”

Now read the rest of our Watchdog cases here.

Recommended

Should you buy an Audi, a BMW or a Mercedes?
Should you buy an Audi, a BMW or a Mercedes?
Tips and advice
13 Jan 2022

Should you buy an Audi, a BMW or a Mercedes?

New 2023 Audi A4 Avant spotted testing
2023 Audi A4 Avant
Audi A4
3 Jan 2022

New 2023 Audi A4 Avant spotted testing

Audi RS 3 review
Audi RS 3 Saloon driving - front
Audi RS3
23 Dec 2021

Audi RS 3 review

Audi TT coupe review
Audi TT Coupe
Audi TT
1 Dec 2021

Audi TT coupe review

Most Popular

Best new car deals 2022: this week’s top car offers
Mazda MX-5 Deals
Deals
21 Jan 2022

Best new car deals 2022: this week’s top car offers

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
17 Jan 2022

Top 10 best cheap-to-run cars 2022

UK road tax 2022: VED tax rates and bands explained
2021 Road Tax explained
Car tax
20 Jan 2022

UK road tax 2022: VED tax rates and bands explained

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
5 Nov 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Car buying
21 Jan 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2022
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2022

Top 10 best electric cars 2022
Ioniq 5
Best cars
19 Jan 2022

Top 10 best electric cars 2022

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
17 Jan 2022

Top 10 best cheap-to-run cars 2022

The UK's top 10 fastest hot hatchbacks 2022
Audi RS 3 driving - front view
Hot hatches
21 Jan 2022

The UK's top 10 fastest hot hatchbacks 2022