Watchdog: Ford owner faces warranty woe over rusty Focus

Owner angry as Ford rejects repairs, even after dealer admits manufacturing fault

Even recognised manufacturing glitches aren’t always covered beyond the warranty period, as Auto Express has discovered with our latest reader complaint.

Charles Walker, of Selby, North Yorkshire, spotted corrosion around the boot handle of his Ford Focus. He claims his dealer, Stoneacre York, admitted it was a known fault, and a manufacturer-recommended fix was available. However, when the dealer sent a request to Ford HQ, it was refused.

Charles told Auto Express: “I couldn’t believe it, especially as I was told by the dealer that there was a known issue where the boot handle met the lid, causing paintwork to wear away to the metal.

“A bodyshop professional claimed this was common, and could be corrected easily using some Vinyl Protection.”

He said the dealer was confident it would be approved, so was shocked when Ford rejected the claim, due to the car’s age.

“It had only clocked up 20,000 miles in its first three years,” Charles moaned. “Plus, the paintwork is immaculate everywhere else. But Ford doesn’t seem to be taking any of that into account with my claim.”

According to Ford’s website, Charles’ Focus comes with a three-year paint surface warranty, while the perforation guarantee, for rust generated from the inside out, is for 12 years. The first cover period is shorter as damage to the paint occurs naturally, due to stone chips and other external factors.

However, Auto Express argued that this cover period was irrelevant, if the defect was due to a known manufacturing fault. When we asked Ford if the wear pattern on Charles’ model matched the design fault recognised by its technical team, it refused to comment. It would only reiterate that the car’s age meant it wasn’t valid for repair.

A Ford spokesman said: “If during the warranty, corrosion had been identified, this would have been looked at favourably, based on vehicle age and the infrequency with which this occurs. The time elapsed here is unfortunately well beyond the opportunity for our intervention.”

We’d recommend Focus owners check paintwork around the boot handle, so they can flag up problems as early as possible.

Recommended

Next-generation Ford Ranger teased ahead of 2022 launch
Ford Ranger teaser
Ford Ranger
9 Sep 2021

Next-generation Ford Ranger teased ahead of 2022 launch

Ford Puma SUV review
Ford Puma SUV driving
Ford Puma
20 Aug 2021

Ford Puma SUV review

Cheap fun cars: our picks from £1,000 to £10,000
Honda Civic Type R front
Toyota
12 Aug 2021

Cheap fun cars: our picks from £1,000 to £10,000

New Ford Mustang Mach-E GT now available to order
Ford Mustang Mach-E GT driving
Ford
9 Jul 2021

New Ford Mustang Mach-E GT now available to order

Most Popular

New 2022 Toyota RAV4 Adventure revealed
Toyota RAV4 Adventure
Toyota RAV4
14 Sep 2021

New 2022 Toyota RAV4 Adventure revealed

Best new car deals 2021
Hyundai Tucson SUV front 3/4 tracking
Deals
10 Sep 2021

Best new car deals 2021

PCP deals explained – what is PCP finance?
Car dealer and customer talking
Car finance
8 Sep 2021

PCP deals explained – what is PCP finance?

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
15 Jun 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks