Skip advert
Advertisement

Watchdog: Peugeot takes wrong turn over faulty sat-nav

Peugeot owner left confused as USB key fails to register on 2008 crossover

Optional extras are a great way for owners to spec a car to their individual needs, but they often don’t come cheap. So, when you’re splashing out hundreds on the latest tech, the least you expect is for it to work. Charles Hepburn, from Maryburgh in the Scottish Highlands, encountered issues when he couldn’t get the sat-nav working on his new Peugeot 2008.

Advertisement - Article continues below

“When I bought the car, I paid an extra £300 for a USB key that houses 3G connectivity, a GPS receiver and built-in apps to connect it with. But when I plugged in the USB, nothing happened. The car didn’t register the device,” he said.

Charles consulted his local dealer, Ken’s Garage in Kildary, Eastern Ross, for advice. “Although staff there were very helpful, they couldn’t get the device working either,” he explained.

Disappointed to be driving a car that was lacking the options he paid for, Charles called Peugeot customer services for help. Initially he seemed to make headway, but he soon hit a wall: “I ended up being passed from department to department, and no one seemed to have an answer as to why the USB key wasn’t connecting with the car. I wasn’t happy with the service I was receiving.”

With Peugeot customer services not providing the advice Charles was after, he turned to Auto Express for help. They called Peugeot to investigate, and shortly after Charles told them he was being sent a new USB. Unfortunately, this second USB also failed to install the apps and sat-nav on his car, so we went back to Peugeot. As a result, Charles was told that a software download for the account had been activated by Peugeot and the key was due to be synchronised with the car.

A Peugeot spokeswoman told Auto Express: “Unfortunately, the incorrect USB key was ordered in error, which is why the dealer was unable to register the key. This has now been rectified and the new key successfully registered, with Peugeot covering the cost to the customer. We apologise for any inconvenience caused to Mr Hepburn.”

A relieved Charles told Auto Express: “I have no doubt your intervention was instrumental in resolving this issue. Thank you.”

Skip advert
Advertisement
Skip advert
Advertisement

Recommended

Peugeot EV customers benefit from new 8-year, 100k-mile warranty
Peugeot e-2008
News
15 May 2024

Peugeot EV customers benefit from new 8-year, 100k-mile warranty

Peugeot 2008 review – more sophisticated than before
Peugeot 2008 facelift
In-depth reviews
10 Jan 2024

Peugeot 2008 review – more sophisticated than before

Most Popular

Best new car deals 2024: this week’s best PCP finance offers
Carbuyer best new car deals hero
Deals
19 Jul 2024

Best new car deals 2024: this week’s best PCP finance offers

All-new Audi A5: the sleek successor to the Audi A4
Audi A5 Avant front quarter
News
16 Jul 2024

All-new Audi A5: the sleek successor to the Audi A4

EU introduces new tyre rules potentially saving consumers £5.9 billion a year
Michelin tyres
News
19 Jul 2024

EU introduces new tyre rules potentially saving consumers £5.9 billion a year

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
26 Mar 2024

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Public EV charge point
Tips and advice
11 Jan 2023

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
17 May 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
21 Mar 2024

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors

Top 10 best electric cars 2024
Best electric cars
Best cars
16 May 2024

Top 10 best electric cars 2024

Top 10 best cheap-to-run cars 2024
The best cheap-to-run cars 2023
Best cars
2 Jan 2024

Top 10 best cheap-to-run cars 2024

The UK's top 10 fastest hot hatchbacks 2024
Fastest hot hatchbacks hero
Best cars
2 Jan 2024

The UK's top 10 fastest hot hatchbacks 2024