Watchdog: Owner hits the roof over leaking Mégane cabrio

Renault finally takes back coupé-cabrio after five visits to garage to sort array of issues

Convertibles can be great to own, especially when the sun shines, although the UK’s traditionally foul weather can often spoil this enjoyment. And when the rain does fall, it’s vital the folding roof works perfectly, otherwise you could ruin not just your hair but your interior, too.

Kelvin Jones, from Worcester, contacted Auto Express after roof problems caused his brand new Renault Mégane Coupé Cabriolet to spend most of its time in the garage rather than on the open road. “I bought the car in September 2015, but it’s been to the garage five times since,” Kelvin explained.

At first, the warning light on Kelvin’s dashboard alerted him the hard-top roof was not properly closed. He added: "I also heard a knocking sound on the rear near side – it turned out the seat was incorrectly fitted."

The biggest issues, however, came in December, when after three visits to his local garage, Hylton Renault in Worcester, Kelvin discovered water inside the passenger side footwell, suggesting a leak.

After another visit to the garage and assurances that the car was fixed, Kelvin inspected the floor only to find it was still soaking. Both the dealer and Renault maintained that they could find no fault. Kelvin didn’t agree, and said: "I wanted to reject the vehicle, but I was told that I couldn’t because the car was fixed.”

We felt the wet floor was evidence something wasn’t right, so contacted Renault to ask it to investigate the case. Shortly after, Kelvin told us he had been offered a new car as a replacement. A Renault spokesman told us: "As a gesture of goodwill, Renault UK offered to replace Mr Jones’ Mégane Coupé Cabriolet for another one of similar specification, and also offer a three-year service plan as an additional goodwill measure."

Kelvin accepted the offer, but it wasn’t quite over yet. The new car refused to start and had to be kept in the garage for an extra week. Now, however, the car is in full working order and Kelvin is hoping to enjoy the great British summer in his convertible. However, he added: "The customer service I’ve received has been terrible. I’m not going to be buying another Renault."

Recommended

2022 Renault Megane E-TECH Electric: full details announced
2022 Renault Megane E-TECH Electric
Renault Megane
6 Sep 2021

2022 Renault Megane E-TECH Electric: full details announced

Renault Kadjar SUV review
New Renault Kadjar header image
Renault Kadjar
2 Sep 2021

Renault Kadjar SUV review

Cheap fun cars: our picks from £1,000 to £10,000
Honda Civic Type R front
Toyota
12 Aug 2021

Cheap fun cars: our picks from £1,000 to £10,000

New Renault ZOE Riviera Limited Edition now on sale
Renault ZOE Riviera Limited Edition
Renault ZOE
11 Aug 2021

New Renault ZOE Riviera Limited Edition now on sale

Most Popular

Best new car deals 2021
Hyundai Tucson SUV front 3/4 tracking
Deals
10 Sep 2021

Best new car deals 2021

New 2022 Toyota RAV4 Adventure revealed
Toyota RAV4 Adventure
Toyota RAV4
14 Sep 2021

New 2022 Toyota RAV4 Adventure revealed

Vauxhall Mokka-e SUV review
Vauxhall Mokka-e driving - front
Vauxhall Mokka-e SUV
15 Sep 2021

Vauxhall Mokka-e SUV review

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
15 Jun 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks