Watchdog: ‘Advanced’ Nissan nav is three years out of date

Buyer left shocked on ‘hi-tech’ Pulsar when he finds the mapping dates back to 2013

It's often the draw of new technology that tempts motorists into a dealer to buy a shiny new car. That was certainly true for reader Dougie Miller of Kilmarnock, Ayrshire, whose 16-plate Nissan Pulsar Tekna was advertised with the promise of 'advanced on-board innovation' and 'super intuitive' navigation – thanks to its NissanConnect system, which also features on the likes of the Micra, Juke, and Qashqai.

Dougie told us he was therefore shocked to find it came with a sat-nav system pre-loaded with three-year-old maps.

"I realised this soon after collecting the car," Dougie explained. "After a long drive to Edinburgh, we noticed a few roads not on the maps. I discovered the map data is from 2013 and couldn’t believe it."

He complained to supplying dealer Parks Nissan in Irvine, Ayrshire, and said it argued those were the maps that came with the car. After calling Nissan, he said: "The woman I spoke to confirmed the map data I have is 2013, and said it’s the newest map data for my model." He says she also claimed it was because the production cycle of the car takes up to two years.

But as the system’s maps are installed via SD cards, Dougie claimed it should be easy to use the most up-to-date ones. He said: "The car uses the same HERE/Navteq maps as my standalone Garmin sat-nav, which has just been upgraded to 2016 maps."

A quick check of the Nissan owner forums reveals Dougie wasn’t the only disappointed customer. So we called Nissan to find out why this car had been sold with such old data. Its spokesman said: "We’re looking into this as matter of priority, but at this stage we’re not able to pinpoint exactly why this happened in this particular case."

He confirmed the SD cards were fitted at the factory, but admitted: "If a customer purchases a new Nissan model with the Nissan Connect 3rd Generation, then that should be installed with 2015/2016 maps."

He added Nissan was now "providing Mr Miller with the latest SD card maps free of charge". Any other owners wishing to upgrade their maps to Europe Version 2015/2016 can do so for £149 plus £5 postage at Nissan.navigation.com.

Most Popular

Top 10 best 4x4s and SUVs 2021
Peugeot 3008 SUV rear 3/4 tracking
Family SUVs
29 Sep 2021

Top 10 best 4x4s and SUVs 2021

Top 10 best company cars 2021
Hyundai Ioniq 5 front 3/4 cornering
Best cars
14 Oct 2021

Top 10 best company cars 2021

Electric MG 5 EV estate gets new look for 2022
New MG 5 EV
MG 5
12 Oct 2021

Electric MG 5 EV estate gets new look for 2022

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
29 Sep 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks