Owner rails at Renault over new SUV’s paint

Carla fuming after maker claims ‘grit’ in Kadjar’s finish is fallout from nearby railway track

Nothing takes the shine off a new car more than dodgy paintwork. So imagine one reader’s dismay when her new Renault Kadjar was delivered with “grit” on the bodywork.

Carla Lavender-Ward of Tipton, West Midlands, collected the 16-plate SUV from Renault Wolverhampton back in April and said: “I spotted what looked like dimpling and grit under the paint, alongside some other damage and scratches. You just don’t expect this with a new car.”

The dealer booked the Kadjar in for repairs, but Carla told us the respray was bodged by its bodyshop, adding: “There was overspray, and in the sunlight, I noticed the gritty paint was a problem on every panel.”

So Carla contacted Renault, which agreed to send someone out to inspect the car. But when five weeks had passed and no inspection was arranged, she told Renault Finance she wanted to reject it.

When her request was refused, Carla called us, and said: “Renault was suddenly claiming there was no fault, and the finance company wouldn’t cancel the agreement without that acknowledgement.”

We contacted Renault to find out what was wrong with Carla’s paintwork and why it was refusing to help. Its spokesman said: “The paintwork was affected by chemical fallout from the atmosphere and not covered under the manufacturer paintwork warranty.” It directed us to a detailing website which claimed this can be caused by anything from acid rain to tree sap or metallic fallout. The Renault spokesman added: “The customer lives close to a railway line and that can often be a cause of metallic airborne particles.”

Carla claims other cars in her household don’t have the problem and argued it was a manufacturing fault: “I’ve had three courtesy cars from the dealer since buying this Kadjar, and all three had paintwork issues.”

Renault did agree to swap Carla into another car but she said the replacement she was offered also had paintwork problems. Renault has now agreed to cancel her finance agreement, and return Carla’s £2,000 deposit and contribute £1,000 towards her finance payments to date. Carla said: “I can’t thank you enough.”

Recommended

Best road-tax-free cars
Best cars
14 Jan 2021

Best road-tax-free cars

Renault Kadjar owner reviews
New Renault Kadjar header image
Renault Kadjar
4 Dec 2020

Renault Kadjar owner reviews

Renault Kadjar SUV review
New Renault Kadjar header image
Renault Kadjar
4 Dec 2020

Renault Kadjar SUV review

Most Popular

Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

New Skoda Kodiaq unveiled for 2021
2021 Skoda Kodiaq Sportline static
Skoda Kodiaq
13 Apr 2021

New Skoda Kodiaq unveiled for 2021

Best new car deals 2021
i20
Deals
9 Apr 2021

Best new car deals 2021

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Tips and advice
10 Nov 2020

Electric car charging stations: a complete guide

PCP vs HP – what's the difference?
Tips and Advice
23 Mar 2020

PCP vs HP – what's the difference?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
24 Feb 2021

Average speed cameras: how do they work?

Best cars

View All
Best car interiors
Best cars
10 Mar 2020

Best car interiors

Best electric cars
Best cars
24 Dec 2020

Best electric cars

Best cheap-to-run cars
Toyota Prius front 3/4 cornering
Best cars
1 Feb 2021

Best cheap-to-run cars

The UK's top 10 fastest hot hatchbacks
Hot hatches
9 Apr 2020

The UK's top 10 fastest hot hatchbacks