Faulty traffic updates leave owner in a jam

Leslie took 500X to Fiat dealer four times to investigate troublesome Uconnect system

Live traffic updates on a sat-nav are a welcome feature to ensure you don’t get caught in jams. And makers are now using connected cars to offer the technology as standard, rather than requiring you to use a smartphone app or standalone device.

So when the convenient up-to-the-minute information isn’t being supplied properly, it can be extremely frustrating, especially if the setup hasn’t been working since you bought the car new and doesn’t look likely to.

That’s what prompted Leslie Hogg, from Newcastle, to get in touch with us about her Fiat 500X, which she’d owned since July. It had been to local dealer Springfield Fiat four times for investigations into why the Uconnect system wouldn’t work, but no solution had been found.

A new USB drive did little to solve the problem, while calls and e-mails to Fiat customer services and the office of the Fiat managing director failed to deliver, too.

When we contacted Fiat, it said it had escalated the problem to the technical team at the factory in Italy. Leslie said: “I have re-paired my phone with the car, reinstalled Uconnect and guess what? It didn’t work.

“The dealer gave me some settings to press which I have done but still no joy. I don’t understand why they cannot just replace the whole radio and sat-nav unit. It has been five months and I’m in despair.”

We chased Fiat again to push the case and it promised it would book Leslie’s car in for a head unit replacement and a fresh system reset when the part was in stock. We also quizzed Fiat on compensation based on the inconvenience Leslie had experienced.

After two weeks, the car was finally fixed, while Fiat also offered a three-year servicing package as a gesture of goodwill. A Fiat spokesman confirmed: “We are sorry that this issue took longer than expected to resolve. It seems to have been a combination of the radio head unit and a link issue with the TomTom Live service, although we can’t be 100% sure of the exact cause.

“An offer of goodwill has been made in recognition of the customer’s patience.” A delighted Leslie added: “The sat-nav is working and Fiat’s offer is quite generous.”

Recommended

Fiat 500X SUV review
Fiat 500X driving
Fiat 500X
18 May 2022

Fiat 500X SUV review

Fiat 500 RED editions launched as part of charity partnership
Fiat 500 RED
Fiat
15 Oct 2021

Fiat 500 RED editions launched as part of charity partnership

New Fiat 500X Dolcevita offers open-top SUV thrills
Fiat 500X Dolcevita
Fiat 500X
17 Sep 2021

New Fiat 500X Dolcevita offers open-top SUV thrills

Most Popular

New electric MG4 hatch to start at £25,995
MG4 Front driver side
News
5 Aug 2022

New electric MG4 hatch to start at £25,995

Kia EV4 SUV to take on the Volvo XC40 Recharge
2024 Kia EV4 - front
News
5 Aug 2022

Kia EV4 SUV to take on the Volvo XC40 Recharge

Best new car deals 2022: this week’s top car offers
Renault Clio hybrid
Deals
5 Aug 2022

Best new car deals 2022: this week’s top car offers

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
23 Mar 2022

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
5 Nov 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Car buying
17 May 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
20 Jun 2022

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2022
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2022

Top 10 best electric cars 2022
Ioniq 5
Best cars
12 Jul 2022

Top 10 best electric cars 2022

Top 10 best cheap-to-run cars 2022
Nissan Leaf front
Best cars
12 Jul 2022

Top 10 best cheap-to-run cars 2022

The UK's top 10 fastest hot hatchbacks 2022
Audi RS 3 driving - front view
Hot hatches
24 Jun 2022

The UK's top 10 fastest hot hatchbacks 2022