Dealer refuses to match Peugeot’s service plan

Owner gobsmacked as garage refuses to honour price listed on company’s website

Service plans are a good way for car buyers to manage costs – you pay a one-off or monthly fee and all regular maintenance is covered for the length of the policy.

That’s exactly what Tony Burgess of Heywood, Lancashire, had in mind when he visited his local Peugeot dealer, RRG Rochdale. Tony had recently bought a 2008, and was interested in the firm’s five-year service plan, which was advertised at £13.99 per month on its website – a total of £839.40 over the duration of the deal according to the site.

“But the dealer quoted £1,223.58 based on my annual mileage of 7,000 miles,” said Tony. “I showed them a printout of the costs on the website, but the dealer was unaware of the prices and said it couldn’t sell the plan [at that price] as it had opted out.”

Tony then contacted Peugeot’s customer service department, who told him the dealer should honour the online price. He also called two other franchises, in Oldham and Bolton, neither of which was aware of the advertised service plan. Both refused to match the official price.

We contacted the maker to ask why its dealers were charging more. A spokesman told us the only way to buy a service plan was through a dealer, but it was possible for dealers involved to quote rates for a ‘third party’ service plan, in the same way some do for finance quotes. And while it recommends dealers quote for the Peugeot service plan, there’s no way to enforce it.

However, it agreed to look into this case further to see why Tony couldn’t buy the Peugeot plan he’d asked for. After an investigation, a spokeswoman said there’d been a misunderstanding at what the customer wanted as part of the deal.

She said: “The sales advisor thought the plan quoted by the customer included oil filter replacement only, and as the customer had requested all replacement filters to be included (oil, pollen, air and fuel), the advisor quoted a more expensive plan. However, this was incorrect, as the plan the customer requested does include replacement of all filters.”

Peugeot apologised for the blunder and the dealer agreed to sell Tony the service plan at the price advertised online.

Recommended

Peugeot 2008 SUV review
Peugeot 2008 GT-Line
Peugeot 2008
26 Jan 2021

Peugeot 2008 SUV review

Peugeot 2008 owner reviews
Peugeot 2008 GT-Line
Peugeot 2008
26 Jan 2021

Peugeot 2008 owner reviews

Top 3 used small SUVs for £10,000
Honda HR-V SUV
29 May 2020

Top 3 used small SUVs for £10,000

Most Popular

Best new car deals 2021
i20
Deals
9 Apr 2021

Best new car deals 2021

UK road tax rules for 2021 explained
2021 Road Tax explained
Tips and advice
8 Apr 2021

UK road tax rules for 2021 explained

New 2021 Porsche Macan nearing production
2021 Porsche Macan SUV front 3/4 static
Porsche Macan
7 Apr 2021

New 2021 Porsche Macan nearing production

Tips & advice

View All
Car dashboard warning lights: the complete guide
Tips and advice
28 Dec 2020

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Tips and advice
10 Nov 2020

Electric car charging stations: a complete guide

PCP vs HP – what's the difference?
Tips and Advice
23 Mar 2020

PCP vs HP – what's the difference?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
24 Feb 2021

Average speed cameras: how do they work?

Best cars

View All
Best car interiors
Best cars
10 Mar 2020

Best car interiors

Best electric cars
Best cars
24 Dec 2020

Best electric cars

Best cheap-to-run cars
Toyota Prius front 3/4 cornering
Best cars
1 Feb 2021

Best cheap-to-run cars

The UK's top 10 fastest hot hatchbacks
Hot hatches
9 Apr 2020

The UK's top 10 fastest hot hatchbacks