Dealer refuses to match Peugeot’s service plan

Owner gobsmacked as garage refuses to honour price listed on company’s website

Service plans are a good way for car buyers to manage costs – you pay a one-off or monthly fee and all regular maintenance is covered for the length of the policy.

That’s exactly what Tony Burgess of Heywood, Lancashire, had in mind when he visited his local Peugeot dealer, RRG Rochdale. Tony had recently bought a 2008, and was interested in the firm’s five-year service plan, which was advertised at £13.99 per month on its website – a total of £839.40 over the duration of the deal according to the site.

“But the dealer quoted £1,223.58 based on my annual mileage of 7,000 miles,” said Tony. “I showed them a printout of the costs on the website, but the dealer was unaware of the prices and said it couldn’t sell the plan [at that price] as it had opted out.”

Tony then contacted Peugeot’s customer service department, who told him the dealer should honour the online price. He also called two other franchises, in Oldham and Bolton, neither of which was aware of the advertised service plan. Both refused to match the official price.

We contacted the maker to ask why its dealers were charging more. A spokesman told us the only way to buy a service plan was through a dealer, but it was possible for dealers involved to quote rates for a ‘third party’ service plan, in the same way some do for finance quotes. And while it recommends dealers quote for the Peugeot service plan, there’s no way to enforce it.

However, it agreed to look into this case further to see why Tony couldn’t buy the Peugeot plan he’d asked for. After an investigation, a spokeswoman said there’d been a misunderstanding at what the customer wanted as part of the deal.

She said: “The sales advisor thought the plan quoted by the customer included oil filter replacement only, and as the customer had requested all replacement filters to be included (oil, pollen, air and fuel), the advisor quoted a more expensive plan. However, this was incorrect, as the plan the customer requested does include replacement of all filters.”

Peugeot apologised for the blunder and the dealer agreed to sell Tony the service plan at the price advertised online.

Recommended

Peugeot 2008 SUV review
Peugeot 2008 GT-Line
Peugeot 2008
20 Aug 2021

Peugeot 2008 SUV review

Top 10 best used SUVs 2021
Skoda Karoq - front 3/4 view
Family SUVs
20 Jul 2021

Top 10 best used SUVs 2021

Most Popular

New Volkswagen Passat set to launch in 2023
2023 Volkswagen Passat
Volkswagen Passat
9 Sep 2021

New Volkswagen Passat set to launch in 2023

New 2022 Toyota RAV4 Adventure revealed
Toyota RAV4 Adventure
Toyota RAV4
14 Sep 2021

New 2022 Toyota RAV4 Adventure revealed

Ford Focus Active hatchback review
Ford Focus Active hatchback
Ford Focus Active hatchback
16 Sep 2021

Ford Focus Active hatchback review

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
15 Jun 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks