Leaf driver stumped by app connection failure

Nissan app won’t re-register with new owner Alan, so remote services are unusable

The smartphone generation has it better than ever, with a huge range of apps to make our lives easier, including those for motorists. The NissanConnect EV app, designed to complement the firm’s Leaf electric car, is just one example that allows owners to remotely begin charging the battery, and heat or cool the interior while the car is plugged in to help maximise range.

Alan Gladman of Swindon, Wilts, was less than impressed with Nissan’s mobile offering, though. He contacted us when his app stopped working immediately after buying an ex-demonstrator Leaf from Fish Brothers, his local franchised dealer.

“The dealer correctly removed itself as the owner, which allowed me to register my car on Nissan’s server,” said Alan. “But I haven’t been able to activate the services since I collected the car in December.”

The remote NissanConnect service, which controls the smartphone features, was working when the Leaf was registered to the showroom, but it would not recognise Alan as the new owner, and he was unable to use the app or any of the associated functions.

There was no luck when the dealer attempted to fix the problem, so Alan contacted Nissan’s customer service department. But this failed to rectify it, either. To top it off, he was losing out on the complimentary two-year subscription that Nissan offers new customers.

“My two years’ free subscription is ticking away and I’ve not been able to use [the service] yet,” Alan added. We contacted Nissan and asked why progress was so slow on getting Alan’s app working. The maker took over a month to formally respond to our request, but finally admitted the problem with the app was now resolved, three months after Alan had first raised the issue. It has offered him a free service to make up for the inconvenience.

In a statement, a spokesman said: “We have been in regular contact with Mr Gladman. We set up a new account so that he can access the remote vehicle functions via NissanConnect.

“We have offered Mr Gladman his first service free of charge as a gesture of goodwill and in recognition of his patience.”

Most Popular

Best new car deals 2024: this week’s top car offers
Carbuyer best new car deals hero
Deals
1 Mar 2024

Best new car deals 2024: this week’s top car offers

Hot car deal: quirky Nissan Juke hybrid for £172 a month
Nissan Juke dynamic
Deals
26 Feb 2024

Hot car deal: quirky Nissan Juke hybrid for £172 a month

10 smallest cars on sale 2024
smallest cars on sale
Best cars
28 Feb 2024

10 smallest cars on sale 2024

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
19 Dec 2023

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Public EV charge point
Tips and advice
11 Jan 2023

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
17 May 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
12 Apr 2023

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors

Top 10 best electric cars 2024
The best electric cars 2023
Best cars
2 Jan 2024

Top 10 best electric cars 2024

Top 10 best cheap-to-run cars 2024
The best cheap-to-run cars 2023
Best cars
2 Jan 2024

Top 10 best cheap-to-run cars 2024

The UK's top 10 fastest hot hatchbacks 2024
Fastest hot hatchbacks hero
Best cars
2 Jan 2024

The UK's top 10 fastest hot hatchbacks 2024