Drivers targeted by DVLA refund scam

Fake e-mail offers motorists car tax refund. Here’s how to avoid the scam

Thousands of motorists are being sent scam emails falsely alleging to be from the Driver and Vehicle Licencing Agency (DVLA).

The official-looking email is part of a phishing attack flagged by the BBC Watchdog consumer show, which asks the recipient to follow a link and fill in their personal details. It’s possible these could then be used fraudulently.

Once opened, the email tells owners there’s an “outstanding vehicle tax refund of £239.35 from an overpayment request” and asks them to click on a link “to access the secure web form”. The brazen attempt to fool motorists is made all the more convincing by copies of official DVLA logos and even a link to report phishing e-mails and spam - the very thing the email is.

Unfortunately scammers have posed as the DVLA before, targeting drivers through text messages and other e-mail scams, several of which have also promised refunds for overpaid vehicle tax. The latest appears to be the most sophisticated and convincing so far.

How to stay safe from scammers

The DVLA has said it will never send links to another (third party) website, so if you spot a link in correspondence from the DVLA, be sure you know exactly where it leads before clicking on it. In a statement the agency said: “We don’t send e-mails or text messages with links to websites asking you to confirm your personal details or payment information. We strongly advise anyone who receives such a request not to open the link and delete the item.” If you are using a computer or laptop, simply hovering your mouse pointer over a link should show you the URL before you click on it, helping determine if it’s safe to proceed.

Most Popular

UK road tax costs 2021/2022 explained
2021 Road Tax explained
Tips and advice
7 Jan 2022

UK road tax costs 2021/2022 explained

Best 0% APR car deals
Hyundai Bayon deals
Deals
5 Jan 2022

Best 0% APR car deals

2022 Citroen C5 Aircross facelift gets bold styling makeover
Citroen C5 Aircross facelift
Citroen C5 Aircross
12 Jan 2022

2022 Citroen C5 Aircross facelift gets bold styling makeover

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
5 Nov 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
29 Sep 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2022
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2022

Top 10 best electric cars 2022
Ioniq 5
Best cars
1 Dec 2021

Top 10 best electric cars 2022

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
15 Dec 2021

Top 10 best cheap-to-run cars 2022

The UK's top 10 fastest hot hatchbacks 2022
Audi RS 3 driving - front view
Hot hatches
27 Oct 2021

The UK's top 10 fastest hot hatchbacks 2022