Drivers targeted by DVLA refund scam

Fake e-mail offers motorists car tax refund. Here’s how to avoid the scam

Thousands of motorists are being sent scam emails falsely alleging to be from the Driver and Vehicle Licencing Agency (DVLA).

The official-looking email is part of a phishing attack flagged by the BBC Watchdog consumer show, which asks the recipient to follow a link and fill in their personal details. It’s possible these could then be used fraudulently.

Once opened, the email tells owners there’s an “outstanding vehicle tax refund of £239.35 from an overpayment request” and asks them to click on a link “to access the secure web form”. The brazen attempt to fool motorists is made all the more convincing by copies of official DVLA logos and even a link to report phishing e-mails and spam - the very thing the email is.

Unfortunately scammers have posed as the DVLA before, targeting drivers through text messages and other e-mail scams, several of which have also promised refunds for overpaid vehicle tax. The latest appears to be the most sophisticated and convincing so far.

How to stay safe from scammers

The DVLA has said it will never send links to another (third party) website, so if you spot a link in correspondence from the DVLA, be sure you know exactly where it leads before clicking on it. In a statement the agency said: “We don’t send e-mails or text messages with links to websites asking you to confirm your personal details or payment information. We strongly advise anyone who receives such a request not to open the link and delete the item.” If you are using a computer or laptop, simply hovering your mouse pointer over a link should show you the URL before you click on it, helping determine if it’s safe to proceed.

Most Popular

Electric Citroen Ami to launch in the UK next year
2022 Citroen Ami
Citroen Ami
21 Sep 2021

Electric Citroen Ami to launch in the UK next year

Top 10 best small estates 2021
Skoda Octavia Estate
Skoda Octavia Estate
22 Sep 2021

Top 10 best small estates 2021

New 2022 Toyota RAV4 Adventure revealed
Toyota RAV4 Adventure
Toyota RAV4
14 Sep 2021

New 2022 Toyota RAV4 Adventure revealed

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
15 Jun 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks