Watchdog: Owner facing £3k bill over Jag’s rusty doors

Maker initially refuses to help even though corrosion started when XF was under warranty

Old British cars were known for being rusty, but you wouldn’t think that would be the case nowadays. The latest anti-corrosion techniques mean modern vehicles are far less likely to decay, which is what Jim Jamieson of Tarbolton, Ayrshire, thought when 
he bought his 2009-registered
 Jaguar XF in December 2014.

After a few months, he discovered blisters on the front doors, which he initially believed to be small paintwork imperfections. But the problem worsened, so he mentioned it to his local dealer, Parks Jaguar, during a service. Staff suggested taking it to an approved body shop, around 40 miles away.

When the driver’s side electric window failed, Jim removed the door trim to investigate. “I was shocked to find severe corrosion within the door and there was also a considerable amount around the electric window mechanism,” he said.

By the time the root of the problem had become clear, it was outside the six-year, factory corrosion warranty. “I contacted the dealer that supplied the car and was advised to speak to Jaguar’s customer resource centre, which then told me to contact an approved body shop,” said Jim, who followed the manufacturer’s instructions and received a repair estimate of £2,877.60 plus VAT from another dealer, Mitchell Inglis, in Glasgow.

The maker refused to help with the cost because the car was out of warranty, even though the rust had clearly set in while the cover was still valid
– something Taggarts Jaguar in Glasgow confirmed after a fourth inspection.

We got in touch with Jaguar and asked why it wouldn’t cover a fault that had begun while the car was still under warranty. The company kept us, and Jim, waiting for almost two months – and insisted on further inspections – before it finally agreed to replace all four doors.

A spokesman said it was “a very unusual case and [the customer services team] has never seen anything like this before, hence the full investigation.

"We are in the process of fixing the customer’s car and investigating this
 case further.” Jim was absolutely delighted with the outcome and told us:
 “I cannot thank you enough for your help."

Recommended

Top 10 most comfortable cars 2021
Mercedes E-Class saloon
Mercedes E-Class saloon
26 Jul 2021

Top 10 most comfortable cars 2021

Jaguar XF saloon review
Jaguar XF saloon review
Jaguar XF
16 Jul 2021

Jaguar XF saloon review

Updated Jaguar XF launched
Jaguar XF
6 Oct 2020

Updated Jaguar XF launched

Most Popular

Top 10 best small estates 2021
Skoda Octavia Estate
Skoda Octavia Estate
22 Sep 2021

Top 10 best small estates 2021

Electric Citroen Ami to launch in the UK next year
2022 Citroen Ami
Citroen Ami
21 Sep 2021

Electric Citroen Ami to launch in the UK next year

New 2022 Toyota RAV4 Adventure revealed
Toyota RAV4 Adventure
Toyota RAV4
14 Sep 2021

New 2022 Toyota RAV4 Adventure revealed

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
15 Jun 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks