Watchdog: Owner facing £3k bill over Jag’s rusty doors

Maker initially refuses to help even though corrosion started when XF was under warranty

Old British cars were known for being rusty, but you wouldn’t think that would be the case nowadays. The latest anti-corrosion techniques mean modern vehicles are far less likely to decay, which is what Jim Jamieson of Tarbolton, Ayrshire, thought when 
he bought his 2009-registered
 Jaguar XF in December 2014.

After a few months, he discovered blisters on the front doors, which he initially believed to be small paintwork imperfections. But the problem worsened, so he mentioned it to his local dealer, Parks Jaguar, during a service. Staff suggested taking it to an approved body shop, around 40 miles away.

When the driver’s side electric window failed, Jim removed the door trim to investigate. “I was shocked to find severe corrosion within the door and there was also a considerable amount around the electric window mechanism,” he said.

By the time the root of the problem had become clear, it was outside the six-year, factory corrosion warranty. “I contacted the dealer that supplied the car and was advised to speak to Jaguar’s customer resource centre, which then told me to contact an approved body shop,” said Jim, who followed the manufacturer’s instructions and received a repair estimate of £2,877.60 plus VAT from another dealer, Mitchell Inglis, in Glasgow.

The maker refused to help with the cost because the car was out of warranty, even though the rust had clearly set in while the cover was still valid
– something Taggarts Jaguar in Glasgow confirmed after a fourth inspection.

We got in touch with Jaguar and asked why it wouldn’t cover a fault that had begun while the car was still under warranty. The company kept us, and Jim, waiting for almost two months – and insisted on further inspections – before it finally agreed to replace all four doors.

A spokesman said it was “a very unusual case and [the customer services team] has never seen anything like this before, hence the full investigation.

"We are in the process of fixing the customer’s car and investigating this
 case further.” Jim was absolutely delighted with the outcome and told us:
 “I cannot thank you enough for your help."

Recommended

Jaguar XF saloon review
Jaguar XF saloon review
In-depth reviews
8 Jun 2023

Jaguar XF saloon review

Most Popular

Hot car deal: sporty Skoda Octavia vRS Estate for £278 a month
octavia vrs hot deal
Deals
19 Feb 2024

Hot car deal: sporty Skoda Octavia vRS Estate for £278 a month

Hot car deal: racy Cupra Ateca SUV for just £234 a month
cupra ateca
Deals
16 Feb 2024

Hot car deal: racy Cupra Ateca SUV for just £234 a month

All-new KGM Torres is a £35k SUV from reborn SsangYong
KGM Torres front quarter
News
19 Feb 2024

All-new KGM Torres is a £35k SUV from reborn SsangYong

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
19 Dec 2023

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Public EV charge point
Tips and advice
11 Jan 2023

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
17 May 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
12 Apr 2023

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors

Top 10 best electric cars 2024
The best electric cars 2023
Best cars
2 Jan 2024

Top 10 best electric cars 2024

Top 10 best cheap-to-run cars 2024
The best cheap-to-run cars 2023
Best cars
2 Jan 2024

Top 10 best cheap-to-run cars 2024

The UK's top 10 fastest hot hatchbacks 2024
Fastest hot hatchbacks hero
Best cars
2 Jan 2024

The UK's top 10 fastest hot hatchbacks 2024