Watchdog: Ford Fiesta owner is frozen out by air-con trouble

Kevin mystified by Ford’s system, which works in winter but won’t switch off in summer

Air-conditioning systems shouldn’t just be switched on during hot summer months; running them during the winter keeps the coolant flowing and the systems lubricated. This can also stop moisture building up, which can otherwise lead to mould and bacteria, causing the cabin to smell.

But for Ford Fiesta owner Kevin Tanner, of Eastleigh, Hants, winter is the only time he can use the air-con in his 15-plate car. That’s because his system freezes over when the ambient temperature is around 22 degrees and it’s humid outside.

Kevin told us: “The air-con comes on, but then it just doesn’t stop – until eventually all the pipes are frozen solid.” However, despite repeated attempts by dealer Hendy Ford Winchester to repair the set-up, he believes it’s still not fixed.

“The car started doing this about four weeks after delivery. Since then, it’s been to the garage around 20 times. I think it’s had almost every part of the air-con system replaced. It was there so often, in fact, that the garage keeps my spare keys!” he said.

Kevin argued the dealer should offer a like-for-like replacement. But while Hendy Ford Winchester is willing to do this, Kevin told us Ford has refused to contribute. Instead, it sent a technician to the dealer’s workshop to check the car, and has since claimed the fault with the Fiesta’s air-con is now fixed.

A Ford spokesman told us: “As a result of a Ford engineer’s visit to the dealership, a new control module was fitted on 5 October and tested without the evaporator freezing. We followed up with the customer on 20 October, after two weeks in service, and understood that he was satisfied.”

But Kevin says he’s far from it, adding: “Ford doesn’t know what’s wrong with my air-con. And as it’s currently too cold for the problem to re-appear, how can it possibly know if this latest fix has worked?”

We put this claim to Ford, but it refused to comment. Kevin is also concerned that, by next summer, his warranty will have expired and he’ll have to pay for any further repairs.

However, the Ford spokesman said: “We will be pleased to consider goodwill compensation for any air-con issues on this car for the balance of 2018.”

Most Popular

Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

New 2021 Audi Q4 e-tron: prices, specs and release date
2021 Audi Q4 e-tron SUV - front 3/4 dynamic
Audi
15 Apr 2021

New 2021 Audi Q4 e-tron: prices, specs and release date

Best new car deals 2021
Skoda Fabia
Deals
16 Apr 2021

Best new car deals 2021

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Tips and advice
10 Nov 2020

Electric car charging stations: a complete guide

PCP vs HP – what's the difference?
Tips and Advice
23 Mar 2020

PCP vs HP – what's the difference?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
24 Feb 2021

Average speed cameras: how do they work?

Best cars

View All
Best car interiors
Best cars
10 Mar 2020

Best car interiors

Best electric cars
Best cars
24 Dec 2020

Best electric cars

Best cheap-to-run cars
Toyota Prius front 3/4 cornering
Best cars
1 Feb 2021

Best cheap-to-run cars

The UK's top 10 fastest hot hatchbacks
Hot hatches
9 Apr 2020

The UK's top 10 fastest hot hatchbacks