Skip advert
Advertisement

Trust Nissan with your car’s next service (sponsored)

Approved quality parts, trained technicians and a video of the service are just some of the benefits when you use a Nissan main dealer

In partnership with

Ensuring your car is properly serviced is one of the most important things you can do for your car. That’s because it keeps your car healthy and safe – and will keep your new car warranty valid.

That means unless you’re an expert technician, you’ll need to visit the professionals to get your car serviced. That’s why we spent a day with Michael Payten, Service Manager at Ancaster Nissan in Croydon to see how Nissan Aftersales goes that extra mile to look after you and your car.

Advertisement - Article continues below

Often the service begins before the car even gets to the dealership. Michael told us: ”we frequently collect cars from customers. It’s all part of our collection and drop-off service which we provide free of charge if people book in advance.

“Having a service is a necessity rather than a nice-to-have, so we want to make it as pain-free as possible.”

Depending on availability, Ancaster Nissan offers courtesy car loans at no extra cost, perfect for those who need to keep moving while their car is in the workshop.

Affordable prices

A quick look at Ancaster’s showroom reveals some first-rate facilities. But people often think using a main dealer costs far more than an independent garage.

Skip advert
Advertisement
Skip advert
Advertisement - Article continues below

Michael told us: “These days our prices have to be very competitive. While the rates may vary across Nissan’s network, we use a transparent menu system for the most common work so people know exactly what’s being done and exactly how much it’ll cost.

“Plus, for customers with a Nissan, we throw in a year’s complimentary Pan European roadside assistance cover free of charge.”

Generally speaking, there are two types of service - a minor service which is mainly an oil and filter change or a major service, where depending on the car’s mileage, items such as the air filter, spark plugs, brakes and cambelt may be replaced.

Advertisement - Article continues below

Whatever the service, the car will get a thorough health check to make sure it’s safe, plus a full valet – inside and out – to get it ready for the customer.

Transparency and trust

We spent some time with Darren Wissart, a fully qualified Nissan vehicle technician who gave us a glimpse of some of the work he routinely carries out.

Holding a laptop, Darren told us: “I’m running a diagnostics check on the car. It will tell me if there are any faults and, because it’s linked to Nissan, we can do any necessary software updates and also see if the car is subject to any service updates.”

Skip advert
Advertisement
Skip advert
Advertisement - Article continues below

But there’s more to a Nissan main dealer service than that. Darren showed us an iPhone mounted on what’s best described as a selfie stick. “When we’re checking over the car we can record a video to send to the customer highlighting any problems we may have found”, Darren said. “Or if they want, we can use it to talk through the work we did - so they understand exactly what’s been done and why.”

Once the video is filmed, it’s uploaded and emailed to the customer so they can view it before either paying for or authorising any further work over the phone.

Advertisement - Article continues below

The benefits of this are clear, and part of Nissan’s drive for greater transparency when owners bring their cars in for serving.

Stephanie Wells, Ancaster’s Service Adviser told us it’s all about building trust. “By using a main dealer like us, people can rest assured work is done to the highest standard, using approved quality parts - which is important for the car’s health and its warranty.

“Generally a car with full dealer service history will be worth more at resale. Also should something go wrong with it outside of the warranty, the manufacturer is more likely to be supportive if you have used its dealer network.”

Safe and sound

We hitched a ride to deliver a freshly-serviced Nissan Qashqai back to its owner, and presented its owner with his keys and freshly-stamped service schedule.

We asked the Qashqai’s owner, Kevin Hills about his experience. He said: “It was totally hassle free. The collection service is really useful and the video element let me see what had been done to my car. Also I have the peace of mind that Nissan experts have worked on my car and that full dealer history is valuable to me when I come to sell the car on.

“What’s more, the price was very competitive. In fact because roadside assistance cover was thrown in the work effectively cost me practically nothing.”

Kevin is just one of thousands of Nissan’s happy customers. But wherever you decide to get your car serviced just make sure you DO get it serviced and in accordance with the manufacturer’s guidelines by professionals whom you can trust.

For more information on servicing your car, please click here

Skip advert
Advertisement

Richard is a former editor of Carbuyer, as well as sister site DrivingElectric.com, and he's now Deputy Editor at Auto Express. Having spent a decade working in the automotive industry, he understands exactly what makes new car buyers tick.

Skip advert
Advertisement

Most Popular

Renault 5 review – iconic supermini reinvented as an EV
Renault 5 front quarter
In-depth reviews
7 Oct 2024

Renault 5 review – iconic supermini reinvented as an EV

Best new car deals 2024: this week’s best PCP finance offers
Carbuyer best new car deals hero
Deals
11 Oct 2024

Best new car deals 2024: this week’s best PCP finance offers

Ford Explorer review – good-to-drive EV with a long range
Ford Explorer Carbuyer UK drive
In-depth reviews
9 Oct 2024

Ford Explorer review – good-to-drive EV with a long range

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
26 Mar 2024

Car dashboard warning lights: the complete guide

Electric car charging stations: public networks, charger types, apps and maps
Charging station
Tips and advice
23 Jul 2024

Electric car charging stations: public networks, charger types, apps and maps

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
17 May 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
21 Mar 2024

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors

Top 10 best electric cars 2024
Best electric cars
Best cars
16 May 2024

Top 10 best electric cars 2024

Top 10 best cheap-to-run cars 2024
The best cheap-to-run cars 2023
Best cars
2 Jan 2024

Top 10 best cheap-to-run cars 2024

The UK's top 10 fastest hot hatchbacks 2024
Fastest hot hatchbacks hero
Best cars
2 Jan 2024

The UK's top 10 fastest hot hatchbacks 2024