Lexus LS saloon - Reliability & safety
Lexus has an admirable reputation among owners and safety seems assured, too
If Lexus has become known for one thing it's quality and customer service, and it seems unlikely that the LS500h will upset that hard-earned reputation. Meanwhile, although it seems unlikely that the LS500h will undergo Euro NCAP crash testing, it isn't found wanting for safety equipment.
Lexus LS 500h reliability
The LS500h's predecessor sold in relatively small numbers, and too few owners participated in our recent Driver Power owner satisfaction surveys for it to be represented individually. Lexus has performed extremely well as a brand, topping past owner satisfaction surveys. However, in 2022 it slipped down the rankings somewhat, coming a still-respectable 12th out of 29 carmakers.
Owners generally had little but praise for their cars, particularly commenting on the smoothness of their engines, interior and exterior quality along with reliability. The overall score was dragged down by a poor result for infotainment, so the arrival of new technology should help in this area. A reasonable 14.8% of owners reported a fault in the first year of ownership, which is lower than Jaguar, (40%) BMW (23%) and Mercedes (27%).
As it was sold in such small numbers, the previous Lexus LS was never crash-tested by Euro NCAP, and it's unlikely that the latest version will be, either. However, there's still little doubting the big car's safety credentials.
It carries a host of crash-prevention technologies, which should also help make driving a relaxing and stress-free experience. The Lexus' autonomous emergency braking system is part of the same package of technology that also includes active cruise control, and the lane-keeping assistance system employs sensors that can instruct the car to swerve to avoid a collision. There's even a reversing monitor that can tell the difference between pedestrians and static objects and intervene if it thinks you’re going to hit someone.