Watchdog: Cover confusion after three air-con failures

Owner points to 12-year corrosion cover as air-con fails three times on SEAT Alhambra

Most new cars come with a three-year warranty, and once that time has passed you might think you’re out of luck if something goes wrong. But it’s not the whole story, as different parts have different warranty periods. So it’s vital to understand where the fault lies to know if you’re covered.

David Bennison, from Northallerton, North Yorkshire, thought he’d have to foot the bill for repairs after his air-con failed three times in a year – but he was saved from a major outlay after further investigations.

He was left sweating after the air-con in his 2011 SEAT Alhambra suddenly broke in July 2014. David took the car to Darlington SEAT, which regassed the MPV’s system. Yet only three weeks later, the air-con in David’s Alhambra failed to kick in again.

He told Auto Express, Carbuyer’s sister magazine: “I went back to the garage, and staff told me they’d refilled only one of the two air-con circuits in the car. They were very kind, to refill the second one free of charge, and also put a chemical dye into the gas to highlight any possible leaks.”

With July temperatures spiking to record levels this year, David couldn’t believe his misfortune when his air-con failed for a third time. “I took my car back to Darlington SEAT, which found a leak in the air-con pipe on the offside wheelarch,” he said. The service technician pointed to dye colouring on the pipe, and said the pipe had been corroded from mud of the tyre. David was told it would cost £525 to fix.

He called SEAT to see if it had heard of this before, and whether it could help. The company offered a £100 goodwill gesture, but David wasn’t satisfied, pointing to SEAT’s 12-year corrosion warranty. Auto Express agreed, and when they called the brand on David’s behalf, they said that as the leak was corrosion-based and his car was still under that warranty, SEAT should cover the entire repair bill.

SEAT investigated, and a spokesperson told the magazine: “After the air-conditioning failed, the dealership identified a corroded pipe. While the 12-year anti-corrosion warranty relates to bodywork only, the dealership agreed to cover the repair as a goodwill gesture.”

With a new pipe on the way, David was pleased with the result, saying: “Thank you for your help in resolving this so swiftly.”

Recommended

SEAT Ibiza hatchback review
SEAT Ibiza hatchback
SEAT Ibiza
29 Sep 2021

SEAT Ibiza hatchback review

SEAT Ateca and Tarraco SUVs updated for 2021
SEAT Ateca SE
SEAT
4 Aug 2021

SEAT Ateca and Tarraco SUVs updated for 2021

Top 10 best cars with sliding doors 2022
Seat Alhambra
Best cars
19 Jul 2021

Top 10 best cars with sliding doors 2022

New SEAT Arona on sale now from £19,260
2021 SEAT Arona
SEAT Arona
15 Jul 2021

New SEAT Arona on sale now from £19,260

Most Popular

UK road tax costs 2021/2022 explained
2021 Road Tax explained
Tips and advice
7 Jan 2022

UK road tax costs 2021/2022 explained

Best 0% APR car deals
Hyundai Bayon deals
Deals
5 Jan 2022

Best 0% APR car deals

Top 10 best cars for under £150 per month 2022
Renault Captur Iconic
Best cars
7 Jan 2022

Top 10 best cars for under £150 per month 2022

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
5 Nov 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
29 Sep 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2022
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2022

Top 10 best electric cars 2022
Ioniq 5
Best cars
1 Dec 2021

Top 10 best electric cars 2022

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
17 Jan 2022

Top 10 best cheap-to-run cars 2022

The UK's top 10 fastest hot hatchbacks 2022
Audi RS 3 driving - front view
Hot hatches
27 Oct 2021

The UK's top 10 fastest hot hatchbacks 2022