Watchdog: Volvo steps in to ensure owner can reject XC90

After intervention from Volvo, owner is finally able to reject problematic SUV at local dealer

Even the best cars sometimes come with troubles that leave owners calling our sister title Auto Express for help, and that even extends to the impressive Volvo XC90.

Ronald and Sian Prins, from Salhouse, Norwich, contacted Auto Express because their SUV was delivered with numerous faults.

Ronald told Auto Express: “Before the car was even handed over to us, we were made aware of the inferior and damaged leather that had been used on the dashboard. Volvo told them this was due to ‘human error’.”

The quality of the dashboard wasn’t the only issue. Ronald also discovered paint swirls around the car, and an inspection at a garage found the wheels had been incorrectly balanced, which confirmed Ronald’s suspicions that something was off. He ended up paying for the repairs himself.

The last straw, however, was a faulty set of parking sensors. “When we were driving the car around and manoeuvring in a dimly lit parking garage, we were not aware that the rear parking sensors did not work.

“We, unfortunately, slowly reversed into another car, which caused considerable damage to our bumper,” Ronald said.

Although a new bumper was on the way, Ronald wasn’t pleased with his Volvo, and wanted to reject it because too many faults had occurred within just a few months. However, Volvo instead offered Ronald a new dashboard and a small goodwill gesture.

Auto Express called Volvo and asked why Ronald was not able to reject his vehicle. A spokesman told them that the decision lay with Ronald’s Volvo dealer – Cecil and Larter in Bury St Edmunds, Suffolk.

They felt that by this stage, the manufacturer should step in to try to help a clearly dissatisfied customer.

Volvo advised Ronald to contact his dealer again, and formally reject the vehicle once more. And on this occasion, the dealer offered to buy back the car.

A Volvo spokesman confirmed: “We are pleased to hear the dealer has reached an amicable conclusion with Mr Prins.”

Ronald agreed: “We think it’s fair to say that we parted on amicable terms, despite the heavy hearts.”

Recommended

Top 10 best 7-seater cars 2022
Kia Sorento driving
Best cars
19 Jan 2022

Top 10 best 7-seater cars 2022

Volvo V90 estate review
Volvo V90 estate
Volvo V90
3 Dec 2021

Volvo V90 estate review

Top 10 best large SUVs 2022
Kia Sorento SUV
Best cars
3 Dec 2021

Top 10 best large SUVs 2022

Volvo XC90 SUV review
Volvo XC90 Best Buy cutout
Volvo XC90
25 Nov 2021

Volvo XC90 SUV review

Most Popular

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
17 Jan 2022

Top 10 best cheap-to-run cars 2022

UK road tax 2022: VED tax rates and bands explained
2021 Road Tax explained
Car tax
20 Jan 2022

UK road tax 2022: VED tax rates and bands explained

Next Nissan Micra will be retro-inspired electric supermini
Nissan Micra EV teaser
Nissan Micra
27 Jan 2022

Next Nissan Micra will be retro-inspired electric supermini

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
5 Nov 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Car buying
21 Jan 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2022
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2022

Top 10 best electric cars 2022
Ioniq 5
Best cars
19 Jan 2022

Top 10 best electric cars 2022

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
17 Jan 2022

Top 10 best cheap-to-run cars 2022

The UK's top 10 fastest hot hatchbacks 2022
Audi RS 3 driving - front view
Hot hatches
21 Jan 2022

The UK's top 10 fastest hot hatchbacks 2022