Rusting Dacia Duster takes months to repair

Owner frustrated as nearly new SUV requires major fix and is suffering excessive rust

If there’s one thing every car owner dreads, it’s the sight of rust. Even if the car is new and under warranty, rust issues can take months to resolve and repair.

Such was the case for Daniel Berry, of Tilbury, Essex, who contacted us after his rusty Dacia Duster had spent over six months in the garage for repairs, with no end in sight.

“I bought the car in August 2014. It was first registered by the dealer in November 2013, but it was pretty much brand new when I got it,” Daniel said. Despite being nearly new, the car was far from trouble- free, as Daniel soon had to take it in for work on interior lighting and an oil leak. But the biggest issue was rust.

“I had to take the car back again in July 2016, as I spotted rust in several places around the car,” Daniel told us. His dealer J Toomey in Basildon later told Daniel the rust was so bad he’d need four new doors under warranty, as well as additional work on the tailgate. Although Daniel was given a courtesy car, he didn’t hear back from the garage for months. By then the courtesy car was also showing signs of rust, so Daniel asked us to help in rejecting his Duster.

A Dacia spokeswoman confirmed the company was willing to buy back Daniel’s car, but the sum offered wasn’t quite enough. “I bought the car for around £13,000,” said Daniel. “But I’m only being offered £8,000 from Dacia, and it’d be towards another Dacia. My car’s only done 7,500 miles, so I’m not sure it’s fair.”

Instead, Daniel wanted to see his finance through and buy another car. We asked Dacia whether it was possible for Daniel to get his car back from the garage.

A Dacia spokeswoman said: “As we understand Mr Berry does not wish to proceed with the offers made to him by the dealer with regard to changing his vehicle, we are proceeding with the repairs. We will continue to ensure he is kept mobile in our courtesy vehicle until repairs are complete.”

But Dacia couldn’t pinpoint when the repair would be done, even though Daniel said the garage now had all the parts. “I was told they have all the parts in the garage, so I’m not sure what the hold-up is. It’s a shame, as I just wanted a car that was trouble-free.”

Recommended

Dacia Duster SUV review
2021 Dacia Duster SUV
Dacia Duster
17 Sep 2021

Dacia Duster SUV review

Top 10 best cars for winter 2021
Top 10 best cars for winter - Dacia Duster
Dacia Duster SUV
12 Aug 2021

Top 10 best cars for winter 2021

Top 10 best tow cars 2021
Skoda Kodiaq SUV driving
Best cars
21 Jul 2021

Top 10 best tow cars 2021

Top 10 best cheap cars 2021
Dacia Duster SUV
Best cars
10 Jun 2021

Top 10 best cheap cars 2021

Most Popular

Top 10 best small estates 2021
Skoda Octavia Estate
Skoda Octavia Estate
22 Sep 2021

Top 10 best small estates 2021

New 2022 Toyota RAV4 Adventure revealed
Toyota RAV4 Adventure
Toyota RAV4
14 Sep 2021

New 2022 Toyota RAV4 Adventure revealed

Electric Citroen Ami to launch in the UK next year
2022 Citroen Ami
Citroen Ami
21 Sep 2021

Electric Citroen Ami to launch in the UK next year

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
15 Jun 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks