Skip advert
Advertisement

Mystery problem takes Kia Sportage off road for weeks

Firm finally steps in to replace Sportage after it spends longer in dealer than on road

The first few months of owning a new car are often the best because you’re getting to know all about your vehicle. But you can’t do that when it ends up with the dealer for weeks on end due to a mysterious fault. This is what happened to Ian Stephenson of Oakwood, Warrington, in Cheshire, after he purchased a new Kia Sportage 1.6 GT-Line.

Advertisement - Article continues below

“I bought the car on 31 July from local dealer Lookers Kia in Stockport, and on 17 August the car came to a halt,” he said.

Ian had the SUV collected and taken back to the dealer for an inspection. Days went by without a definitive answer and Ian got in touch with us to see what to do.

We encouraged him to wait for the inspection result. After two weeks Ian finally heard back from his dealer. “They told me they think there’s a fault with one or more of the injectors,” he explained. “So far Kia has had the car for longer than I have.”

It took nearly two more weeks before Ian was given some good news from Kia. “I was told I’d get my car back on a Friday,” he said. “The dealer told me that they’d changed the injectors and conducted a 70-mile test drive to ensure it worked.”

But the fix didn’t last. “I drove the car on Saturday and Sunday and it was fine, but on Monday when I started it up it sounded like a bag of spanners. It began misfiring and I had to get the car towed back to the dealer.”

Not pleased that the problem hadn’t been rectified and that he had to take another day off work, Ian contacted Kia’s UK CEO, Paul Philpott, who told him “he’d put his senior customer services people on the case”. At the same time, we chased Kia UK. Ian said he liked the Sportage but wanted to swap out of his problematic one.

Shortly after, a Kia spokeswoman told us: “Kia has looked into the case and it’s disappointing that the car has failed again. The dealer is working with Kia’s technical department to diagnose the cause of the misfire, but in the meantime the dealership (and Kia) have agreed to replace the car. The new one is on order and the customer is being kept mobile in a suitable loan car.”

Ian said: “I understand that new cars can come with faults. It’s just a shame that mine took weeks to sort.”

Skip advert
Advertisement
Skip advert
Advertisement

Most Popular

Porsche Macan Electric now £2,600 cheaper thanks to new entry-level model
Porsche Macan 4S Electric front quarter
News
16 Jul 2024

Porsche Macan Electric now £2,600 cheaper thanks to new entry-level model

Best new car deals 2024: this week’s best PCP finance offers
Carbuyer best new car deals hero
Deals
19 Jul 2024

Best new car deals 2024: this week’s best PCP finance offers

Kia Sorento review – a great SUV now made even better
2024 Kia Sorento UK drive
In-depth reviews
19 Jul 2024

Kia Sorento review – a great SUV now made even better

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
26 Mar 2024

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Public EV charge point
Tips and advice
11 Jan 2023

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
17 May 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
21 Mar 2024

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors

Top 10 best electric cars 2024
Best electric cars
Best cars
16 May 2024

Top 10 best electric cars 2024

Top 10 best cheap-to-run cars 2024
The best cheap-to-run cars 2023
Best cars
2 Jan 2024

Top 10 best cheap-to-run cars 2024

The UK's top 10 fastest hot hatchbacks 2024
Fastest hot hatchbacks hero
Best cars
2 Jan 2024

The UK's top 10 fastest hot hatchbacks 2024