Mystery problem takes Kia Sportage off road for weeks

Firm finally steps in to replace Sportage after it spends longer in dealer than on road

The first few months of owning a new car are often the best because you’re getting to know all about your vehicle. But you can’t do that when it ends up with the dealer for weeks on end due to a mysterious fault. This is what happened to Ian Stephenson of Oakwood, Warrington, in Cheshire, after he purchased a new Kia Sportage 1.6 GT-Line.

“I bought the car on 31 July from local dealer Lookers Kia in Stockport, and on 17 August the car came to a halt,” he said.

Ian had the SUV collected and taken back to the dealer for an inspection. Days went by without a definitive answer and Ian got in touch with us to see what to do.

We encouraged him to wait for the inspection result. After two weeks Ian finally heard back from his dealer. “They told me they think there’s a fault with one or more of the injectors,” he explained. “So far Kia has had the car for longer than I have.”

It took nearly two more weeks before Ian was given some good news from Kia. “I was told I’d get my car back on a Friday,” he said. “The dealer told me that they’d changed the injectors and conducted a 70-mile test drive to ensure it worked.”

But the fix didn’t last. “I drove the car on Saturday and Sunday and it was fine, but on Monday when I started it up it sounded like a bag of spanners. It began misfiring and I had to get the car towed back to the dealer.”

Not pleased that the problem hadn’t been rectified and that he had to take another day off work, Ian contacted Kia’s UK CEO, Paul Philpott, who told him “he’d put his senior customer services people on the case”. At the same time, we chased Kia UK. Ian said he liked the Sportage but wanted to swap out of his problematic one.

Shortly after, a Kia spokeswoman told us: “Kia has looked into the case and it’s disappointing that the car has failed again. The dealer is working with Kia’s technical department to diagnose the cause of the misfire, but in the meantime the dealership (and Kia) have agreed to replace the car. The new one is on order and the customer is being kept mobile in a suitable loan car.”

Ian said: “I understand that new cars can come with faults. It’s just a shame that mine took weeks to sort.”

Most Popular

New 2022 Toyota RAV4 Adventure revealed
Toyota RAV4 Adventure
Toyota RAV4
14 Sep 2021

New 2022 Toyota RAV4 Adventure revealed

Top 10 best small estates 2021
Skoda Octavia Estate
Skoda Octavia Estate
22 Sep 2021

Top 10 best small estates 2021

New Volkswagen Passat set to launch in 2023
2023 Volkswagen Passat
Volkswagen Passat
9 Sep 2021

New Volkswagen Passat set to launch in 2023

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
15 Jun 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks