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In-depth reviews

Mazda3 hatchback - Reliability & safety

Mazda has a good reputation for customer services and safety

Carbuyer Rating

4.0 out of 5

Owners Rating

4.8 out of 5

Read owner reviews
Reliability & safety Rating

4.5 out of 5

Although the current Mazda3 itself has not appeared in our Driver Power customer satisfaction survey, Mazda as a brand performs better than average, with owners seemingly happy with their cars. The Mazda3 recorded excellent scores across the board in Euro NCAP safety testing, resulting in a five-star rating.

Mazda3 reliability

We’ve not heard any horror stories about the latest Mazda3’s reliability, and the 2.0-litre e-SkyActiv G petrol has been reliable in other Mazda models – in fact, the Mazda CX-5 is offered with this engine and finished ninth out of the top 75 cars in the 2023 Driver Power customer satisfaction survey, and finished an impressive second the year before. As a brand, Mazda finished in an impressive seventh place in our 2023 manufacturer rankings, although a higher-than-average 25% of respondents reported an issue with their Mazda in the first year of ownership. For context, rival brand Toyota did much better, with just 15% of owners reporting a fault, and 19% of Peugeot and Nissan owners had an issue in the first year.

Safety

The Mazda3 achieved a five-star result from Euro NCAP when it was tested in the spring of 2019. It scored an impressive 98% in the adult occupant category, as well as 87% for child occupant protection. The former matched that of the Tesla Model X and was only bettered by the Mazda CX-30; the SUV version of the Mazda3.

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Standard safety includes the latest technology, such as autonomous emergency braking, lane keeping assist and driver fatigue warnings, along with the usual myriad passive devices like airbags and ISOFIX child-seat mounting points.

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Andy is Carbuyer's managing editor, with more than a decade of experience helping consumers find their perfect car. He has an MA in automotive journalism and has tested hundreds of vehicles.

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