Mazda3 hatchback - Reliability & safety
Mazda has a good reputation for customer services and safety
While we won't be able to vouch for the Mazda3's reliability until its new underpinnings and technology are better proven, Mazda has a solid reputation with owners. The car recorded excellent scores across the board in Euro NCAP safety testing, resulting in a five-star rating.
With an all-new architecture forming the building blocks of the Mazda3, along with new arrivals in the engine bay, it's rather early to judge reliability. However, the 2.0-litre e-SkyActiv G petrol has been reliable in other Mazda models, and the brand came fourth in our 2020 Driver Power owner satisfaction survey out of 30 manufacturers. Just over 16% of Mazda owners told us they'd experienced a fault with their cars within the first year of ownership.
The Mazda3 achieved a five-star result from Euro NCAP when it was tested in the spring of 2019. It scored an impressive 98% in the adult occupant category, as well as 87% for child occupant protection.
Standard safety includes the latest technology, such as autonomous emergency braking, lane keeping assist and driver fatigue warnings, along with the usual myriad passive devices like airbags and ISOFIX child-seat mounting points.