In-depth reviews

Mercedes CLA saloon - Reliability & safety

The Mercedes CLA received a five-star safety score from Euro NCAP

Carbuyer Rating

4.0 out of 5

Reliability & safety Rating

4.0 out of 5

We don’t have specific data on the Mercedes CLA’s reliability, but we do have data for the A-Class upon which the CLA is based. A strong safety result for the CLA bodes well.

Mercedes CLA reliability

The CLA was redesigned from the ground up for 2019, along with the Mercedes A-Class, which has become one of the UK’s best-selling cars. Despite being a brand often associated with quality and prestige, Mercedes could only muster a 23rd-place finish out of 29 manufacturers in our 2022 Driver Power satisfaction survey. Just over 27% of owners reported a fault in the first year of ownership, which could be a cause for concern.

The Mercedes A-Class (that shares many of its parts with the CLA) performed a bit better, however, placing a respectable 30th in our list of the top 75 cars on sale. Owners complained about the inability to turn off the lane-keep assist function, but praised the car’s engines, interior and infotainment system.

Safety

Independent body Euro NCAP has conducted a crash-test for the Mercedes CLA and awarded it a five-star result. It's particularly reassuring given the adult and child occupant scores were 96% and 91% respectively, while the mark for pedestrian safety was also a high 91%.

Key technologies like automatic emergency braking and lane-keeping assistance are all included as standard, while traffic-sign recognition comes with the AMG Line Premium Plus Night Edition version. While not currently offered due to global semiconductor shortages, augmented reality sat nav uses cameras mounted on the windscreen to show real images in the media display with superimposed directions.

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