Rusty Duster owner bailed out by dealer

Dealer steps in after Dacia refuses to help reader when corrosion quickly appears on SUV

Dacia has made an impressive start to life in the UK, building strong sales for its Logan MCV, Duster and Sandero with owners delighted by their practicality and value.

But do those lower costs impact on build quality? Reader Mike Madden from High Peak, Derbyshire, certainly thinks so, having found rust on the underside of his Duster just weeks after buying it from the local franchised Dacia dealership.

The car was originally returned to the dealer for a faulty tyre pressure sensor, and it was while it was parked up on his driveway waiting for collection that Mike was shocked to notice the rust.

“The fact is, the rust that I can see is extensive, and I don’t know what I can’t see,” he said. “I’d happily take a replacement of the same model without the rust.”

The car was taken back to Dacia to investigate, and Mike was given a Renault Clio as a courtesy car. However, after several weeks the brand told Mike it wouldn’t be giving him a new car or doing any repairs.

Auto Express, Carbuyer’s sister magazine, felt this wasn’t right, as the Duster had covered only a handful of miles. Mike was well within his rights to expect showroom quality.

However, when Auto Express spoke to Dacia, it stuck to its guns. It wouldn’t accept a rejection or find Mike a new car. Its spokesman said: “Some surface corrosion was found on certain mechanical underbody components. This does not affect the performance or durability of these parts.

“Paint protection is applied to all of a vehicle’s bodywork to ensure the finish and durability of the body panels. However, mechanical components, such as driveshafts, suspension and axles are designed to be durable without the requirement of paint protection.

“Surface corrosion to mechanical underbody components can be more evident in vehicles with a higher level of ground clearance and can be seen on other manufacturer’s vehicles.”

Fortunately for Mike, his dealer decided to support him and agreed to take the car back and refund him the money.

Mike said: “It’s great the dealer has taken this stance and it's good for its reputation.”

Recommended

Dacia Duster SUV review
2021 Dacia Duster SUV
Dacia Duster
17 Sep 2021

Dacia Duster SUV review

New Dacia Jogger set for a run at the budget MPV class
2021 Dacia Jogger MPV
Dacia
3 Sep 2021

New Dacia Jogger set for a run at the budget MPV class

Top 10 best cars for winter 2021
Top 10 best cars for winter - Dacia Duster
Dacia Duster SUV
12 Aug 2021

Top 10 best cars for winter 2021

2021 Dacia Duster on sale now for £13,995
2021 Dacia Duster SUV
Dacia Duster
2 Aug 2021

2021 Dacia Duster on sale now for £13,995

Most Popular

Top 10 best small estates 2021
Skoda Octavia Estate
Skoda Octavia Estate
22 Sep 2021

Top 10 best small estates 2021

New 2022 Toyota RAV4 Adventure revealed
Toyota RAV4 Adventure
Toyota RAV4
14 Sep 2021

New 2022 Toyota RAV4 Adventure revealed

Electric Citroen Ami to launch in the UK next year
2022 Citroen Ami
Citroen Ami
21 Sep 2021

Electric Citroen Ami to launch in the UK next year

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
15 Jun 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks