Rusty Duster owner bailed out by dealer

Dealer steps in after Dacia refuses to help reader when corrosion quickly appears on SUV

Dacia has made an impressive start to life in the UK, building strong sales for its Logan MCV, Duster and Sandero with owners delighted by their practicality and value.

But do those lower costs impact on build quality? Reader Mike Madden from High Peak, Derbyshire, certainly thinks so, having found rust on the underside of his Duster just weeks after buying it from the local franchised Dacia dealership.

The car was originally returned to the dealer for a faulty tyre pressure sensor, and it was while it was parked up on his driveway waiting for collection that Mike was shocked to notice the rust.

“The fact is, the rust that I can see is extensive, and I don’t know what I can’t see,” he said. “I’d happily take a replacement of the same model without the rust.”

The car was taken back to Dacia to investigate, and Mike was given a Renault Clio as a courtesy car. However, after several weeks the brand told Mike it wouldn’t be giving him a new car or doing any repairs.

Auto Express, Carbuyer’s sister magazine, felt this wasn’t right, as the Duster had covered only a handful of miles. Mike was well within his rights to expect showroom quality.

However, when Auto Express spoke to Dacia, it stuck to its guns. It wouldn’t accept a rejection or find Mike a new car. Its spokesman said: “Some surface corrosion was found on certain mechanical underbody components. This does not affect the performance or durability of these parts.

“Paint protection is applied to all of a vehicle’s bodywork to ensure the finish and durability of the body panels. However, mechanical components, such as driveshafts, suspension and axles are designed to be durable without the requirement of paint protection.

“Surface corrosion to mechanical underbody components can be more evident in vehicles with a higher level of ground clearance and can be seen on other manufacturer’s vehicles.”

Fortunately for Mike, his dealer decided to support him and agreed to take the car back and refund him the money.

Mike said: “It’s great the dealer has taken this stance and it's good for its reputation.”

Recommended

Best tow cars
Skoda Kodiaq SUV driving
Best cars
18 Feb 2021

Best tow cars

Best cheap cars
Dacia Duster SUV
Best cars
21 Jan 2021

Best cheap cars

Special edition cars: the best, worst and weirdest
Jeep Cherokee SUV
15 Dec 2020

Special edition cars: the best, worst and weirdest

Dacia Duster SUV review
Dacia Duster
26 Nov 2020

Dacia Duster SUV review

Most Popular

Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

What are Audi TFSI petrol engines?
Yellow Audi Q2
Audi
16 Apr 2021

What are Audi TFSI petrol engines?

Best new car deals 2021
Skoda Fabia
Deals
16 Apr 2021

Best new car deals 2021

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Tips and advice
10 Nov 2020

Electric car charging stations: a complete guide

PCP vs HP – what's the difference?
Tips and Advice
23 Mar 2020

PCP vs HP – what's the difference?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
24 Feb 2021

Average speed cameras: how do they work?

Best cars

View All
Best car interiors
Best cars
10 Mar 2020

Best car interiors

Best electric cars
Best cars
24 Dec 2020

Best electric cars

Best cheap-to-run cars
Toyota Prius front 3/4 cornering
Best cars
1 Feb 2021

Best cheap-to-run cars

The UK's top 10 fastest hot hatchbacks
Hot hatches
9 Apr 2020

The UK's top 10 fastest hot hatchbacks