Rusty Duster owner bailed out by dealer

Dealer steps in after Dacia refuses to help reader when corrosion quickly appears on SUV

Dacia has made an impressive start to life in the UK, building strong sales for its Logan MCV, Duster and Sandero with owners delighted by their practicality and value.

But do those lower costs impact on build quality? Reader Mike Madden from High Peak, Derbyshire, certainly thinks so, having found rust on the underside of his Duster just weeks after buying it from the local franchised Dacia dealership.

The car was originally returned to the dealer for a faulty tyre pressure sensor, and it was while it was parked up on his driveway waiting for collection that Mike was shocked to notice the rust.

“The fact is, the rust that I can see is extensive, and I don’t know what I can’t see,” he said. “I’d happily take a replacement of the same model without the rust.”

The car was taken back to Dacia to investigate, and Mike was given a Renault Clio as a courtesy car. However, after several weeks the brand told Mike it wouldn’t be giving him a new car or doing any repairs.

Auto Express, Carbuyer’s sister magazine, felt this wasn’t right, as the Duster had covered only a handful of miles. Mike was well within his rights to expect showroom quality.

However, when Auto Express spoke to Dacia, it stuck to its guns. It wouldn’t accept a rejection or find Mike a new car. Its spokesman said: “Some surface corrosion was found on certain mechanical underbody components. This does not affect the performance or durability of these parts.

“Paint protection is applied to all of a vehicle’s bodywork to ensure the finish and durability of the body panels. However, mechanical components, such as driveshafts, suspension and axles are designed to be durable without the requirement of paint protection.

“Surface corrosion to mechanical underbody components can be more evident in vehicles with a higher level of ground clearance and can be seen on other manufacturer’s vehicles.”

Fortunately for Mike, his dealer decided to support him and agreed to take the car back and refund him the money.

Mike said: “It’s great the dealer has taken this stance and it's good for its reputation.”

Recommended

Top 10 best tow cars 2022
Skoda Kodiaq SUV driving
Best cars
21 Dec 2021

Top 10 best tow cars 2022

Top 10 best cheap cars 2022
Dacia Duster SUV
Best cars
15 Dec 2021

Top 10 best cheap cars 2022

Top 10 best used SUVs 2022
Skoda Karoq - front 3/4 view
Best cars
10 Dec 2021

Top 10 best used SUVs 2022

New Dacia Jogger seven-seater: UK prices revealed
2021 Dacia Jogger MPV
Dacia
1 Dec 2021

New Dacia Jogger seven-seater: UK prices revealed

Most Popular

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
17 Jan 2022

Top 10 best cheap-to-run cars 2022

UK road tax 2022: VED tax rates and bands explained
2021 Road Tax explained
Car tax
20 Jan 2022

UK road tax 2022: VED tax rates and bands explained

Top 10 best economical 4x4s, SUVs and crossovers 2022
Peugeot 3008 SUV front cornering
Best cars
6 Jan 2022

Top 10 best economical 4x4s, SUVs and crossovers 2022

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
5 Nov 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Car buying
21 Jan 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2022
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2022

Top 10 best electric cars 2022
Ioniq 5
Best cars
19 Jan 2022

Top 10 best electric cars 2022

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
17 Jan 2022

Top 10 best cheap-to-run cars 2022

The UK's top 10 fastest hot hatchbacks 2022
Audi RS 3 driving - front view
Hot hatches
21 Jan 2022

The UK's top 10 fastest hot hatchbacks 2022