Skip advert
Advertisement

Reader shocked by £2k bill for replacement Audi

Alex Coltart left disappointed by Audi’s offer after A3 Sportback needed host of repairs

Many car buyers decide to spend that little bit extra for a premium brand when splashing out on a new car in the hope it’ll guarantee them hassle-free motoring. It’s not always the case and when they do go wrong, it can often mean hefty bills.

Alex Coltart, from Maybole, Ayrshire, contacted us after her Audi A3 Sportback spent a third of its time with her in the garage. Alex bought the car in March to use on her daily commute, but since then it has been back and forth for repairs. The A3 had all four fuel injectors replaced and a new steering rack and fuel pump installed.

Advertisement - Article continues below

Alex was unhappy at the amount of repairs needed. She said: “I have lost all faith in the vehicle, and because my job involves a significant amount of travelling, I’m finding not knowing what will go wrong next extremely stressful.”

Having lost faith in the vehicle, Alex contacted Audi UK and sought to reject the vehicle. She said: “The car has not been of satisfactory quality, or even fit for use much of the time that I have been paying for it.”

Audi was quick to respond and offered a replacement vehicle, but insisted Alex pay an extra of £2,700 for the new replacement – a figure calculated by Audi to reflect the depreciation and mileage covered during her ownership of the A3. Alex felt this was unjustified, adding: “This seems very unfair because all I wanted was to buy a shiny new car and enjoy driving it. Now it seems I have to pay an added premium to expect that.”

While it’s common for manufacturers to require payment to cover these costs, we felt it was excessively high and contacted Audi to press Alex’s case.

An Audi spokesman agreed with us and said: “To minimise this financial impact, Ms Coltart has received financial support of £250 from Audi Customer Services by way of an apology for the inconvenience caused, and a further goodwill payment of £500 to contribute to the cost of the replacement.”

Alex wasn’t totally satisfied, although the replacement cost is now less than £2,000. She told us: “I can see that it’s an improvement, but I feel I’ve been given a faulty vehicle and therefore it should be replaced free of charge.”

Skip advert
Advertisement
Skip advert
Advertisement

Recommended

New Audi Q6 e-tron SUV sneaks under £60k
Audi Q6 e-tron front quarter tracking
News
30 Apr 2024

New Audi Q6 e-tron SUV sneaks under £60k

What is Audi quattro all-wheel drive?
Audi quattro all-wheel drive
Tips and advice
30 Apr 2024

What is Audi quattro all-wheel drive?

Audi A3 Sportback review – the original premium hatchback
Audi A3 Carbuyer front quarter driving
In-depth reviews
22 Apr 2024

Audi A3 Sportback review – the original premium hatchback

Audi Virtual Cockpit: what is it, and should you have it?
Audi virtual cockpit
Tips and advice
13 Mar 2024

Audi Virtual Cockpit: what is it, and should you have it?

Most Popular

Engine management light: what to do if it comes on
Engine warning light
Tips and advice
12 Jun 2024

Engine management light: what to do if it comes on

Best new car deals 2024: this week’s top car offers
Carbuyer best new car deals hero
Deals
14 Jun 2024

Best new car deals 2024: this week’s top car offers

Dacia Duster crowned UK’s best car to own in Driver Power survey
Dacia Duster front quarter
News
12 Jun 2024

Dacia Duster crowned UK’s best car to own in Driver Power survey

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
26 Mar 2024

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Public EV charge point
Tips and advice
11 Jan 2023

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
17 May 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
21 Mar 2024

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors

Top 10 best electric cars 2024
Best electric cars
Best cars
16 May 2024

Top 10 best electric cars 2024

Top 10 best cheap-to-run cars 2024
The best cheap-to-run cars 2023
Best cars
2 Jan 2024

Top 10 best cheap-to-run cars 2024

The UK's top 10 fastest hot hatchbacks 2024
Fastest hot hatchbacks hero
Best cars
2 Jan 2024

The UK's top 10 fastest hot hatchbacks 2024