Watchdog: Mystery of ‘missing’ Eco mode on new Hyundai

Owner frustrated as Tucson doesn’t have driving mode which is mentioned in manual

Poor fuel economy remains a concern for most drivers, which is why manufacturers often build cars with an Eco drive mode to improve the mileage between fill-ups.

Dave Butler, from Chignall Smealy, Chelmsford, Essex, had recently swapped his two-year-old Hyundai Santa Fe for a new Tucson, but contacted Auto Express shortly after as he couldn’t get the Eco mode to work in his new car.

Averaging just 24mpg from his new car – lower than he was expecting – Dave tried to engage the Eco mode via the selector button, but could only find a Sport option.

“I couldn’t get the system to engage, and I checked the owners’ manual for advice, and it confirmed I was trying to engage the mode correctly,” Dave said.

“I have always used the Eco drive mode on previous Hyundai vehicles I’ve owned, as the figures on the instrument panel suggest I achieved better fuel consumption than I might in Normal driving mode.”

Keen to get to the bottom of this, Dave took his Tucson to his local dealer Hyundai Chelmsford, and had a member of the service department try to engage the driving mode, but even this didn’t work.

Running out of answers, Dave contacted Hyundai UK for help, but to his surprise was told that the Eco mode no longer exists in the Tucson, despite it being referenced in the owner’s manual.

Puzzled, Dave contacted Auto Express for help. They contacted Hyundai to see why the Tucson no longer comes with an Eco mode. A spokeswoman told us: “The European-spec Tucson does not and has never had an Eco mode button as Mr Butler’s previous Santa Fe did.

“It is a new model and the driving mode has been optimised by the vehicle controls to deliver the most appropriate performance and efficiency that is relevant to the driving conditions – negating the requirement to manually activate an economy mode.”

When questioned over why the Eco mode is mentioned in the handbook, she added: “The handbook is a global handbook and it states Eco mode ‘where applicable’. The US Tucson, for example, does have an Eco mode.”

Recommended

Hyundai Ioniq 5 vs Kia EV6: which should you buy?
Hyundai Ioniq 5 vs Kia EV6 rivals header
Compare cars
14 Jan 2022

Hyundai Ioniq 5 vs Kia EV6: which should you buy?

Hyundai Tucson SUV review
Carbuyer Car of the Year: Hyundai Tucson
Hyundai Tucson
26 Dec 2021

Hyundai Tucson SUV review

Hyundai Kona N SUV review
2021 Hyundai Kona N
Hyundai Kona N
17 Nov 2021

Hyundai Kona N SUV review

Top 10 best medium size and family SUVs 2022
Tucson
Best cars
14 Oct 2021

Top 10 best medium size and family SUVs 2022

Most Popular

UK road tax costs 2021/2022 explained
2021 Road Tax explained
Tips and advice
7 Jan 2022

UK road tax costs 2021/2022 explained

Top 10 best economical 4x4s, SUVs and crossovers 2022
Peugeot 3008 SUV front cornering
Best cars
6 Jan 2022

Top 10 best economical 4x4s, SUVs and crossovers 2022

2022 Citroen C5 Aircross facelift gets bold styling makeover
Citroen C5 Aircross facelift
Citroen C5 Aircross
12 Jan 2022

2022 Citroen C5 Aircross facelift gets bold styling makeover

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
5 Nov 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
29 Sep 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2022
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2022

Top 10 best electric cars 2022
Ioniq 5
Best cars
1 Dec 2021

Top 10 best electric cars 2022

Top 10 best cheap-to-run cars 2022
Toyota Prius front 3/4 cornering
Best cars
15 Dec 2021

Top 10 best cheap-to-run cars 2022

The UK's top 10 fastest hot hatchbacks 2022
Audi RS 3 driving - front view
Hot hatches
27 Oct 2021

The UK's top 10 fastest hot hatchbacks 2022