Owner upset at string of errors with new Skoda Superb

Finance mix-up, sat-nav glitch and colour confusion leave bad taste from Skoda experience

New cars sometimes come with faults, and while some owners suffer unexplained rattles, Colin Ford of Ashton-in-Makerfield, Greater Manchester, got in touch after experiencing unusual issues with his new Skoda Superb.

Colin told us: “In March I took delivery after trading in my old Superb. But then I began to receive letters from Skoda Finance saying I had defaulted on payments with my previous car.”

It turned out Colin’s dealer, Lightcliffe Skoda Warrington in Cheshire, hadn’t informed the credit company of the swap in time. Colin had to phone up his dealer and Skoda Finance to correct the mistake.

“Eventually I was told that the payments had been corrected and my credit file no longer had markers on it,” Colin added. “After this, I was told Lightcliffe would provide a free service as a goodwill gesture, but this never happened.”

In July, Colin was about to head to Ireland when he discovered the maps on board the sat-nav didn’t have any postcodes for the country. Keen to get an update, he was met with difficulty from his dealer. “I phoned up Lightcliffe, but it said it couldn’t help with the update,” Colin told us.

Then there was the shade of his new hatchback. “I originally ordered the car in Quartz Grey, but then changed my mind and asked the dealer to change the colour to match the old Superb I was trading in.” Colin said he’d previously been told by the dealer his old model was finished in Cappucino Beige; while his new one came in the same shade, it didn’t look similar to the old one.

Colin told us: “The car is actually listed as Beige, so I got in touch with Lightcliffe about this, but it said I got what I had ordered.”

We spoke to Skoda UK and a spokesman told us that Colin’s old model was finished in Amethyst Purple. He said that colour is no longer available with the new Superb, so the car Colin ordered was supplied with a colour most similar to this, Cappucino Beige.

The spokesman added: “Mr Ford has accepted our goodwill gesture for his next service, and an update to his sat-nav system, carried out at no cost to himself.”

Recommended

Best company cars
Best cars
22 Dec 2020

Best company cars

Skoda Superb owner reviews
Skoda Superb
30 Nov 2020

Skoda Superb owner reviews

Skoda Superb hatchback review
Skoda Superb
30 Nov 2020

Skoda Superb hatchback review

Best plug-in hybrids
Best cars
24 Nov 2020

Best plug-in hybrids

Most Popular

Best 4x4s and SUVs
Peugeot 3008 SUV rear 3/4 tracking
Family SUVs
3 Jun 2021

Best 4x4s and SUVs

Best hybrid cars
Toyota Corolla Trek
Best cars
8 Jun 2021

Best hybrid cars

New Kia Sportage revealed with radical design
2021 Kia Sportage - front 3/4
Kia Sportage SUV
8 Jun 2021

New Kia Sportage revealed with radical design

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – what's the difference?
Tips and Advice
23 Mar 2020

PCP vs HP – what's the difference?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
24 Feb 2021

Average speed cameras: how do they work?

Best cars

View All
Best car interiors
Best cars
10 Mar 2020

Best car interiors

Best electric cars
Volkswagen ID.3
Best cars
6 May 2021

Best electric cars

Best cheap-to-run cars
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Best cheap-to-run cars

The UK's top 10 fastest hot hatchbacks
Hot hatches
9 Apr 2020

The UK's top 10 fastest hot hatchbacks