In-depth Reviews

Ford C-MAX MPV (2011-2019) - Reliability & safety

Questions have been raised over the long-term durability of the small but powerful EcoBoost petrol engines

Carbuyer Rating

3.3 out of 5

Owners Rating

4.0 out of 5

Read owner reviews
Reliability & safety Rating

2.5 out of 5

The Ford C-MAX has a quality feel and appearance in line with the rest of the brand’s models. It’s not as classy looking or robust as a Volkswagen, nor as radically styled as a Citroen. Instead, it occupies the middle ground, with a blend of soft-touch materials and harder, more durable plastics inside. Depending which survey you read, the C-MAX is either quite reliable or significantly troublesome. Certainly, the three-year/60,000-mile warranty is only average for the industry.

Ford C-MAX reliability

The Ford C-MAX was rated a little above average for reliability in our 2017 Driver Power owner satisfaction survey of cars currently on sale in the UK. Of the owners who responded, 11.1% reported experiencing a problem with their car on at least one occasion. In our 2018 survey it placed 34th out of 75 cars while as a brand Ford was 16th out of 26 manufacturers. This year, it didn't appear in our survey - either it has dropped out of the top 100 or too few owners commented - but Ford saw a slightly lacklustre performance, coming 23rd out of 30 manufacturers.

Safety

The previous version of the Ford C-MAX was awarded five stars for crash safety by Euro NCAP. In fact, it scored a very impressive 92% for adult occupant protection. But, in a bid to highlight to consumers the differences in safety between all-new models and older, facelifted cars, Euro NCAP tested the latest C-MAX in 2017 and awarded it only three out of five stars. In the crash-test body's latest battery of tests, it scored 76 and 60% in the adult and child occupant protection categories. Its worst performance was a 29% score in the Safety Assist category, highlighting the fact Ford's mid-size MPV is no longer fitted with the latest crash mitigation technology.

The C-MAX is fitted with anti-lock brakes, traction control, electronic stability control with emergency braking assistance and six airbags as standard. It’s disappointing that the Drivers Assistance Package costs £450 and can’t be paired with the entry-level Zetec trim.

Most Popular

Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

New Skoda Kodiaq unveiled for 2021
2021 Skoda Kodiaq Sportline static
Skoda Kodiaq
13 Apr 2021

New Skoda Kodiaq unveiled for 2021

Best new car deals 2021
i20
Deals
9 Apr 2021

Best new car deals 2021

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
13 Apr 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Tips and advice
10 Nov 2020

Electric car charging stations: a complete guide

PCP vs HP – what's the difference?
Tips and Advice
23 Mar 2020

PCP vs HP – what's the difference?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
24 Feb 2021

Average speed cameras: how do they work?

Best cars

View All
Best car interiors
Best cars
10 Mar 2020

Best car interiors

Best electric cars
Best cars
24 Dec 2020

Best electric cars

Best cheap-to-run cars
Toyota Prius front 3/4 cornering
Best cars
1 Feb 2021

Best cheap-to-run cars

The UK's top 10 fastest hot hatchbacks
Hot hatches
9 Apr 2020

The UK's top 10 fastest hot hatchbacks