Watchdog: Customer cancels Type R after unexplained delay

Honda unable to provide a delivery date to customer due to mystery parts shortage

When there’s a problem with your car, the best thing a manufacturer can do is be up front about the issue – at least you’ll know where you stand, even if it’s bad news.

Sadly, that doesn’t appear to have been Honda’s stance recently. The company’s taken months to own up to a parts delay that affects Civic owners, and which has already forced one customer to cancel his order on a new Type R.

When Steve Allan of Sandbach, Cheshire, put a deposit down on a brand new Civic Type R at the beginning of June, he was expecting delivery early the following month. Instead, dealer Holdcroft Honda Crewe repeatedly bumped the delivery date back – with no explanation why.

Steve told us: “The date moved five times, and Honda even built the wrong car at one point. But each time it was me who had to chase the dealer to see what was going on.“

Worse still, he’d incurred a £2,000 early termination charge cancelling an existing hire contract on a Civic, which it was then too late to reverse by the time he discovered his car was not going to be delivered on the agreed date.

Steve complained to Honda, but was staggered to learn it could now not give him any delivery date at all. “I’d had enough by then,” he said. “I wasn’t going to wait any longer, so I told the dealer I wanted to cancel my order and get my deposit back.”

When we called Honda to complain, too, its spokeswoman admitted: “We’re currently experiencing a parts delay on a number of Civic Type Rs, which we’re working incredibly hard to rectify. However, at this stage we’re unable to specify an exact delivery date.”

We asked why Steve hadn’t been told this from the outset, and she added: “Mr Allan should have been told there was a delay in manufacturing, and we apologise if this was not made clear.” She refused to reveal which parts were affected, however, or the number of customers involved – but said courtesy cars would be offered in the meantime.

Steve decided to cancel his order and was refunded his deposit. But he told Auto Express: “I’ve decided to buy a car that I can actually see this time.” He’s now the happy owner of a second-hand BMW Z4.

Recommended

Top 10 best driver's cars 2024
Best drivers cars
Best cars
21 Feb 2024

Top 10 best driver's cars 2024

Top 10 best hatchbacks 2024
The best hatchbacks 2023 hero
Best cars
2 Jan 2024

Top 10 best hatchbacks 2024

Top 10 best hot hatchbacks 2024
Best hot hatchbacks
Best cars
2 Jan 2024

Top 10 best hot hatchbacks 2024

Honda Civic Type R review - the ultimate hot hatch?
2023 Honda Civic Type R - front
In-depth reviews
7 Dec 2023

Honda Civic Type R review - the ultimate hot hatch?

Most Popular

Hot car deal: sporty Skoda Octavia vRS Estate for £278 a month
octavia vrs hot deal
Deals
19 Feb 2024

Hot car deal: sporty Skoda Octavia vRS Estate for £278 a month

All-new KGM Torres is a £35k SUV from reborn SsangYong
KGM Torres front quarter
News
19 Feb 2024

All-new KGM Torres is a £35k SUV from reborn SsangYong

Hot car deal: racy Cupra Ateca SUV for just £234 a month
cupra ateca
Deals
16 Feb 2024

Hot car deal: racy Cupra Ateca SUV for just £234 a month

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
19 Dec 2023

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Public EV charge point
Tips and advice
11 Jan 2023

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
17 May 2022

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
12 Apr 2023

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors

Top 10 best electric cars 2024
The best electric cars 2023
Best cars
2 Jan 2024

Top 10 best electric cars 2024

Top 10 best cheap-to-run cars 2024
The best cheap-to-run cars 2023
Best cars
2 Jan 2024

Top 10 best cheap-to-run cars 2024

The UK's top 10 fastest hot hatchbacks 2024
Fastest hot hatchbacks hero
Best cars
2 Jan 2024

The UK's top 10 fastest hot hatchbacks 2024