In-depth Reviews

Renault ZOE hatchback - Reliability & safety

The Renault ZOE’s five-star Euro NCAP safety rating and simple electric drivetrain bode well

Carbuyer Rating

4.0 out of 5

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Owners Rating

4.3 out of 5

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Reliability & safety Rating

4.0 out of 5

Renault came 19th out of 30 manufacturers in our 2019 Driver Power owner satisfaction survey. Customers praised low running costs, refinement and handling, but were less impressed with seat comfort and storage space. Around 19% of Renault owners reported a fault within the first 12 months of ownership. ZOE owners have previously reported high levels of satisfaction, while its safety credentials aren’t in doubt.

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Renault ZOE reliability

Making its debut in the Driver Power owner satisfaction survey in 2015, the ZOE placed fifth and went on to improve this to a remarkable second place out of 150 cars surveyed in 2016. In 2019, the ZOE came 45th out of 100 models, with transmission issues contributing to a higher than expected 26.5% of ZOE owners reporting a fault. The ZOE came top for economy but second to the Toyota Prius for overall running costs, as customers felt servicing was too expensive.


Safety is a definite ZOE strong suit – it was awarded a full five-star rating from Euro NCAP. The ZOE performed well when assessed for adult and child occupant protection, while its safety assistance systems were also praised – although it’s a shame autonomous emergency braking isn’t available.

Renault doesn’t only care about those inside the car – all models feature ‘Z.E Voice’, which generates a quiet yet noticeable sound to warn pedestrians of the ZOE’s presence.

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