Volkswagen Polo hatchback (2009-2017) - Reliability & safety

The Volkswagen Polo is solidly built and uses tried-and-tested components, plus the recent facelift introduced a raft of standard kit

Carbuyer Rating

3.7 out of 5

Reliability & safety Rating

3.7 out of 5

The Volkswagen Polo has always traded on a reputation for quality and workmanship. However, in recent years it seems that the German company hasn’t always been able to deliver on this promise. This latest results show the Polo doesn't quite hit the mark when it comes to reliability.

VW Polo reliability

The Volkswagen Polo was rated poorly for reliability in our 2017 Driver Power owner satisfaction survey of cars currently on sale in the UK. Of the owners who responded, 11.3% reported experiencing a problem with their car at least once.

Owners are pleased with low running costs and the infotainment system, but less blown away by the Polo's performance and practicality.

Safety

The Polo's 'small but tough' marketing tagline rings true when it comes to safety: it was awarded five stars when it was crash-tested by Euro NCAP. All models come with electronic stability control and anti-whiplash headrests, a full complement of airbags, hill hold and a system that locks the brakes after a crash to help prevent secondary impacts.

The Polo is also available with a raft of extra safety kit. This includes city emergency braking, which automatically brakes the car to prevent low-speed accidents. Also included in this price is active cruise control that can match the speed of the car in front. However, it’s worth bearing in mind that this extra kit is only available on SE models and above that aren’t fitted with the 1.0-litre three-cylinder engine.

Recommended

Volkswagen Polo vs Ford Fiesta vs Vauxhall Corsa
Volkswagen Polo vs Ford Fiesta vs Vauxhall Corsa header
Superminis
8 Sep 2021

Volkswagen Polo vs Ford Fiesta vs Vauxhall Corsa

Top 10 best cars for students 2021
Skoda Fabia hatchback front 3/4 static
Best cars
3 Sep 2021

Top 10 best cars for students 2021

Top 10 best first cars 2021
VW Up! - front
City cars
10 May 2021

Top 10 best first cars 2021

Volkswagen Polo hatchback review
Volkswagen Polo Best Buy cutout
Volkswagen Polo
26 Apr 2021

Volkswagen Polo hatchback review

Most Popular

New 2022 Toyota RAV4 Adventure revealed
Toyota RAV4 Adventure
Toyota RAV4
14 Sep 2021

New 2022 Toyota RAV4 Adventure revealed

New Volkswagen Passat set to launch in 2023
2023 Volkswagen Passat
Volkswagen Passat
9 Sep 2021

New Volkswagen Passat set to launch in 2023

Top 10 best small estates 2021
Skoda Octavia Estate
Skoda Octavia Estate
16 Sep 2021

Top 10 best small estates 2021

Tips & advice

View All
Car dashboard warning lights: the complete guide
Car dashboard symbols and meanings
Tips and advice
10 Aug 2021

Car dashboard warning lights: the complete guide

Electric car charging stations: a complete guide
Electric car charging station
Tips and advice
3 Jun 2021

Electric car charging stations: a complete guide

PCP vs HP – which type of car finance is right for you?
PCP vs HP
Tips and advice
15 Jun 2021

PCP vs HP – which type of car finance is right for you?

Average speed cameras: how do they work?
Average speed cameras: how do they work?
Tips and advice
23 Jul 2021

Average speed cameras: how do they work?

Best cars

View All
Top 10 best car interiors 2021
Peugeot 208 hatchback
Best cars
25 Jun 2021

Top 10 best car interiors 2021

Top 10 best electric cars 2021
Volkswagen ID.3
Best cars
12 Aug 2021

Top 10 best electric cars 2021

Top 10 best cheap-to-run cars 2021
Toyota Prius front 3/4 cornering
Best cars
10 Jun 2021

Top 10 best cheap-to-run cars 2021

The UK's top 10 fastest hot hatchbacks
Mercedes AMG A45 - rear
Hot hatches
25 Jun 2021

The UK's top 10 fastest hot hatchbacks