In-depth reviews

Volkswagen Touran MPV - Reliability & safety

The new Volkswagen Touran should be both reliable and safe

Carbuyer Rating

4.1 out of 5

Owners Rating

3.3 out of 5

Read owner reviews
Reliability & safety Rating

4.0 out of 5

Reliability and safety have long been Volkswagen brand hallmarks and it should be no different with this new Touran – although some recent customer satisfaction survey scores give cause for concern over reliability. The car boasts plenty of hi-tech safety technology to avoid or reduce the severity of crashes.

Volkswagen Touran reliability

The latest Touran uses many of the same proven mechanical parts as the now-replaced Volkswagen Golf hatchback – and that car was rated 50th out of 75 models on the UK market in the 2020 edition of our Driver Power owner satisfaction survey. Volkswagen as a brand placed 19th out of 30 carmakers in the same survey.


The Volkswagen Touran is an advanced MPV when it comes to safety technology. It gets nine airbags as well as a raft of safety systems, including automatic post-collision braking and a pre-crash proactive protection system that will tension the seatbelts and close any open windows if it determines an impact is imminent.

Other notable features include adaptive cruise control (which maintains a safe distance from cars in front on the motorway) as well as autonomous emergency braking to avoid rear-end shunts in traffic and rear cross-traffic alert, which helps with reversing out of a parking space or driveway. Lane-keeping assistance is also offered – this will counter-steer if you drift out of your lane on the motorway.

These safety systems aren't too intrusive and can be deactivated easily if you find them more of a distraction than a help while driving.

Independent crash-testing body Euro NCAP gave the VW Touran five out of five stars in 2015 and it also scored 88 and 89% respectively for adult and child occupant protection.

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