Mercedes A-Class saloon - Reliability & safety

Key pieces of safety equipment are fitted as standard to the A-Class saloon

Carbuyer Rating

4.0 out of 5

Reliability & safety Rating

4.0 out of 5

The Mercedes A-Class is often one of the UK’s best-selling cars, but reliability didn’t get much praise in our 2020 Driver Power owner satisfaction survey. If any teething problems should arise, at least you'll be covered by the three-year warranty and roadside assistance Mercedes includes as standard.

Mercedes A-Class saloon reliability

In our most recent Driver Power owner satisfaction survey, the A-Class came a respectable 36th out of the top 75 models, with a below-average 12.8% of customers reporting a fault within the first 12 months. The car’s poorest mark was for reliability, however, suggesting that faults were major or owners encountered uncooperative dealers. The Mercedes brand itself came a disappointing 28th out of 30 manufacturers, ahead of only Vauxhall and Dacia, with 16.5% of owners reporting one or more faults within the first year.

Safety

Independent crash-test body Euro NCAP has awarded the A-Class hatchback the full five stars, so the near-identical saloon should be just as safe. The Mercedes is fitted with an array of safety systems, both active (to help prevent a crash) and passive, (protecting occupants should the worst happen). Autonomous emergency braking and active lane-keeping assistance are fitted as standard, along with a system designed to detect drowsiness in the driver.

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