In-depth Reviews

Mercedes V-Class MPV - Reliability & safety

Mercedes' reliability ratings have slipped, but the V-Class safety credentials are strong

Carbuyer Rating

3.8 out of 5

Reliability & safety Rating

3.5 out of 5

Mercedes has carved out reputations for both reliability and safety technology, so the Mercedes V-Class promises much.

Mercedes V-Class reliability

Mercedes still enjoys an enviable reputation for reliability, and many van buyers choose a Merc purely because they believe it will spend more time on the road and less time being repaired. Time will tell with the new V-Class though because neither it nor the Viano that it follows featured in our Driver Power owner satisfaction survey.

What we can say is Mercedes owners aren’t as satisfied with their cars as they once were. In our 2020 Driver Power manufacturer rankings, Mercedes found itself in 28th place out of 30 manufacturers. While not all owner ratings refer to the V-Class, we hope the complaints about front seat comfort isn’t a concern with this model. Owners also tell us Mercedes cars cost more to run and service than expected, and that engines are noisy.


Even the most basic vans now have high levels of crash protection, meaning van-based MPVs like the V-Class enjoy ever higher standards of safety. Indeed the pre-facelift V-Class scored a full five star rating when it was tested by Euro NCAP in 2014.

There’s a wide range of equipment fitted as standard, including high-beam assist and autonomous emergency braking. And fatigue detection means drivers will be alerted if the car detects they’re becoming drowsy.

Blind-spot detection and lane keeping assist will also be available, along with traffic-sign recognition that displays the speed limit, no-entry and no-overtaking restrictions on the dashboard.

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