Mercedes A-Class hatchback (2013-2018) - Reliability & safety

Mercedes A-Class offers five-star safety and decent build quality

Carbuyer Rating

3.6 out of 5

Reliability & safety Rating

4.0 out of 5

The Mercedes A-Class is packed with safety features. When crash-tested by Euro NCAP in 2012, the A-Class did well in the front impact evaluation and scored maximum points in the side-impact test, with a five-star score overall.

Mercedes A-Class reliability

The Mercedes A-Class was rated poorly for reliability in our 2017 Driver Power owner satisfaction survey of cars currently on sale in the UK. Of the owners who responded, 11% reported experiencing a problem with their car at least once. The most common issue was with the vehicle's electrics.

A-Class owners are most impressed with the exterior styling and finish, but mark down the interior for poor visibility and cramped rear seats, while the small boot also comes under fire. Poor engine refinement and a stiff ride also lower the overall score. 


The A-Class scored five stars for safety when Euro NCAP crash-tested it in 2012. All models come with a full array of airbags, electronic stability control, anti-lock brakes and ISOFIX child-seat mounts. Particularly beneficial on long journeys is the attention assist system. This detects driver fatigue at speeds between 50 and 110mph. If it detects you’re getting drowsy, it emits an audible warning.

Finally, collision-prevention assistance warns you if it senses an imminent collision and prepares the brakes for an emergency stop. Optional safety features include active cruise control (which keeps a safe distance from the car in front) and a blind-spot warning system.

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