Lexus RX SUV - Reliability & safety
The Lexus RX benefits from the brand's superb reputation for customer satisfaction
Lexus has gained an impressive reputation for reliability and customer service over the years, topping our Driver Power survey on numerous occasions. There's also plenty of safety kit fitted as standard, so the RX scores highly here.
Lexus RX reliability
The Lexus RX was rated third overall in our 2020 Driver Power owner satisfaction survey of cars currently on sale in the UK. Of the owners who responded, just 9% reported experiencing a problem with their car in the first year, so you’re very unlikely to be left stranded. If there is an issue, electrics are the most likely culprit.
Owners rated almost every category very highly, with just running costs and infotainment letting the side down. As we've discussed, the powertrain is relatively thirsty given its hybrid billing, while the trackpad can be fiddly to use. In the same survey, the Lexus came first out of 30 manufacturers for overall customer satisfaction, bolstering the excellent reputation of its dealerships.
As is the way with so many new cars, particularly from upmarket brands, the Lexus RX comes laden with safety equipment. Adaptive cruise control, 10 airbags, lane-keeping assistance, a tiredness alert system and 360-degree parking camera are all available. A pre-crash safety system also detects cars or pedestrians ahead and applies the brakes if you’re too slow to react or don’t brake hard enough to avoid a crash.
The Takumi trim gets even more equipment, adding a blind-spot monitor and rear cross traffic alert system. The latter looks out for oncoming vehicles as you reverse, and can even brake the car if a potential collision is detected.
All of this combined with the strong construction of the RX meant it scored the full five stars when crash-tested by Euro NCAP. The car received a 91% score for adult occupant protection, as well as 82% for child occupant protection.