Mercedes E-Class review

Verdict - Is the Mercedes E-Class a good car?

With plenty of impressive technology, a beautiful interior and exceptional levels of comfort, the fifth-generation E-Class is the best ever. Mercedes' creation fulfils the executive car brief, although it’s not completely without issues. The passenger compartment is less spacious than you might expect, and some slightly noisy diesel engines can ruin the tranquillity of the drive when pushed hard.

Mercedes E-Class models, specs and alternatives

The Mercedes E-Class has long been a staple of the German brand’s lineup, serving as its core executive saloon and rivalling the BMW 5 Series and Audi A6 as well as the Lexus ES and Volvo S90. The saloon bodystyle has been losing out to the SUV in recent years, as buyers gravitate towards the added practicality, high driving position and dominant road presence SUVs can offer. The future of the famous E-Class name itself is uncertain, with the phasing out of purely combustion-engined cars on the horizon and the EQE fulfilling the fully-electric saloon brief in the Mercedes range.

Top 10 best saloon cars

As usual, there’s a lot riding on the Mercedes E-Class, then. Despite the lack of an electric version for the nameplate, it does get a range of petrol and diesel engines which are electrified in some way (with mild-hybrid technology at least). The inclusion of the diesel Mercedes E 220 d and E 450 d models in the E-Class lineup is in contrast to BMW’s decision to discontinue diesels completely for the latest 5 Series, so the Mercedes may gain an edge in appealing to long-distance motorway drivers. In fact, there’s just one entry-level petrol model in the lineup at the time of writing: the E 200.

As with the last E-Class, there’s a plug-in hybrid Mercedes E 300 e model on offer – it uses the same 2.0-litre, four-cylinder petrol engine, paired with a powerful electric motor and battery. On the official tests, this combination allows for an impressive 68 to 71 miles of driving on electric power alone in the saloon version.

Avantgarde trim has been skipped for the UK market, as Mercedes reckons British tastes are more aligned towards the sportier look of the AMG Line models. These ascend through AMG Line Advanced, AMG Line Premium, AMG Line Premium Plus. There’s also a top-of-the-line Exclusive Edition model which will appeal to you if you want slightly classier styling, as it gets the subtler, classic chrome grille with the small Mercedes emblem on the bonnet.

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As the E-Class range forgoes the entry-level model offered in other markets, buyers are likely to find even AMG-Line is well-equipped enough, but we’d recommend stepping up to AMG-Line Advanced if you want handy features like high-beam assist, four-zone climate control and a 360-degree camera.

While some other executive saloons – such as BMW’s 5 Series – are more fun to drive, the E-Class has always had a more comfort-focused edge. The Audi A6 is another alternative to the E-Class, and while it’s a great all-rounder, it doesn’t stand out quite as strongly in any one area as the 5 Series and E-Class do. While the Lexus ES is a worthy, yet left-field alternative to the better-established German cars, the E-Class’ reputation and brand image mean it’s more likely to win you over. Likewise, while the Volvo S90 is slightly more comfortable than the E-Class, the prestige of a Mercedes badge is likely to be more enticing to buyers in this market. 

Mercedes E-Class alternatives

• BMW 5 Series
• Audi A6
• Volvo S90
• Lexus ES

With every powertrain option in the latest version of the Mercedes E-Class getting some form of at least mild-hybrid electrification, the medium-sized executive saloon is more economical than any of its predecessors.

The mild-hybrid engine options consist of an entry-level E 200 petrol model with an official fuel economy figure of just over 44mpg. Next up is the diesel E 220 d with an official fuel economy of just under 59mpg. Those are impressive figures for a non-plug-in version of a car this size. In our experience, the E 220 d’s figure felt very doable, which is impressive given the car’s large size and weight. The all-wheel-drive diesel E 450 d 4MATIC has a slightly worse fuel economy figure of up to 47mpg – a price you’ll pay for the benefit of improved traction.

As before, the latest E-Class is offered with plug-in hybrid technology – badged E 300 e, it pairs a 2.0-litre four-cylinder petrol engine with an electric motor. Keep it charged up and running on electric power regularly and you can greatly reduce running costs for shorter trips. The 300 de diesel plug-in hybrid model which made an appearance in the last E-Class lineup is no longer offered. Happily, the diesel plug-in is unlikely to be missed by most buyers, as the latest petrol PHEV models are even more efficient than the outgoing E 300 de.

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The plug-in E 300 e gets an official range of between 68 to 71 miles in saloon form, and 59 to 69 miles in estate guise. Because of this capability, the E 300 e gets the most impressive fuel economy figure, with an official 470.4mpg and rock-bottom CO2 emissions of 12g/km – however, because these figures are achieved under official WLTP testing conditions and will be hard to match in the real world. 

Company car buyers will be best served by the plug-in hybrid thanks to its exceptionally low emissions meaning it will sit in some of the lowest BiK (Benefit-in-Kind) bands.
 

Insurance

We don’t yet have insurance groups for the latest Mercedes E-Class, but with the outgoing model sitting from groups 37 to 44, you can expect the latest car to be similarly expensive to insure.

For this iteration of the Mercedes E-Class, all the engines come with some form of electrification, be that mild-hybrid or plug-in hybrid technology. No E-Class is a true driver’s car, because the focus here is on a smooth and comfortable drive, as opposed to driving thrill or engagement, despite what the higher-end plug-in models’ large power figures may suggest on paper. There’s a Sport mode that firms up the suspension and sharpens the gearbox, but the Comfort setting is more in line with the E-Class’ character. It’s a heavy car, and while the E-Class has plenty of grip and steering is responsive, keen drivers would be better served by a BMW 5 Series.

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We’ve driven the E-Class with and without the optional air suspension. With it fitted, it was evident that Mercedes had upped the ante on the latest E-Class in terms of comfort. This was all even more impressive given our test car’s 21-inch alloy wheels. The car has a longer wheelbase than before, which helps to improve its ride and stability. At low speeds the E-Class feels sophisticated and refined, ironing out bumps in the road – it felt smooth even driving over manhole covers and tram tracks. At higher speeds, it was just as refined, with minimal wind rustle, excellent suppression of powertrain noise and reassuring composure. 

Without the air suspension, and fitted with 20-inch alloy wheels, the E-Class felt a little fidgety over rough roads, but fine over smoother surfaces. If comfort is the priority, which we’d suspect is the case in a premium executive model, we’d recommend springing for the air suspension, or speccing smaller alloy wheels which should make the ride smoother.

On tighter roads with multiple corners, the E-Class isn’t as balanced or poised as the 5 Series, but that’s never been its goal. The steering still felt well-weighted and accurate and body roll was kept to a minimum. This was all even more impressive given our test car’s 21-inch alloy wheels.

Diesel models

The diesel models will appeal to long-distance motorway drivers, but can be a little noisier than we’d like when you put your foot down. The 48-volt mild-hybrid system does smooth out responses, and the nine-speed automatic gearbox is smooth, however. Once up to speed on the motorway, it sits comfortably and quietly at around 1,500rpm. The 220 d diesel models use a 2.0-litre engine which produces 194bhp, while the E 450 d 4MATIC has a much larger 3.0-litre engine producing 362bhp with four-wheel drive, which gives added traction and a much quicker 4.8-second 0-62mph time compared to the E 220 d's 7.6-second figure.

Petrol models

We tested the E 200 entry-level petrol model and were impressed by how smooth it felt on the move. It uses a mild-hybrid 2.0-litre engine with 201bhp and is capable of 0-62mph in 7.5 seconds with a 149mph top speed. Setting off, the mild-hybrid assistance meant that the petrol engine never felt strained, and the nine-speed automatic transmission shifts seamlessly through the gears. At higher speeds on the motorway, the petrol engine was extremely quiet and dignified, allowing the driver to glide along comfortably.

Plug-in hybrid models  

Despite being one of the only manufacturers to offer a plug-in hybrid diesel option in the outgoing E-Class, the new model ditched this option in favour of the sole petrol-hybrid E 300 e, which makes use of a 2.0-litre petrol engine paired with an electric motor. It has 308bhp and a 0-62mph time of just 6.4 seconds along with a top speed of 147mph – while this is quick on paper, the added weight and Mercedes' focus on comfort means it doesn't feel particularly sporty to drive.

One of the standout features of any Mercedes model in recent years has been the brand’s impressive interior design and build quality. The current E-Class feels more like a baby S-Class than ever before, and materials are of great quality, with plenty of space for four tall occupants. The seats feel supportive and hi-tech touches include motorised vents which allow passengers to direct airflow through the climate controls.

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For some buyers after a spacious executive car, though, the E-Class’ interior setup might actually be a little off-putting – in our AMG Line Premium Plus test model, it almost felt like there was too much gadgetry, as if some elements have been crammed in at the expense of cabin space. 

For example, the digital driver’s display sits quite close behind the steering wheel, and with the long swooping MBUX superscreen spanning the dashboard plus the high centre console between the front occupants, you feel more enveloped than in a usual car of this class. The same could be said of the rear, too, with a surprisingly tight amount of space for backseat passengers.

The majority of the range gets sporty AMG-Line styling, while a top-spec Exclusive Edition model costing the same as AMG Line Premium Plus swaps this look for a more traditional, classic design with a chrome bar grille and smaller Mercedes emblem atop the bonnet.

A neat feature of the latest E-Class is ‘4D’ audio, first introduced on the S-Class. The premium Burmester sound system sends bass and the rhythm of the music thumping through the seats for a more engaging experience.

Infotainment and navigation

The E-Class gets a 12.3-inch digital instrument cluster and a 14.4-inch central display which Mercedes calls the Superscreen. A 12.3-inch passenger screen can also be specced on the model and comes as standard on AMG Line Premium and above, providing access to video streaming platforms to keep occupants entertained while they ride along. It’s got clever pixel-filtering technology that means videos get hidden from the driver’s line of sight, too, so they won’t get distracted.

Mercedes has used the very latest MBUX infotainment system software in the E-Class, which was actually intended for the brand’s next-generation vehicle platform coming next year, so it’s actually currently much more advanced than that of the larger Mercedes S-Class. It comes with quirky hi-tech features such as a camera lens facing the occupants on top of the dashboard for taking selfies or for using video-conferencing software like Zoom when you’re parked up.

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Mercedes’ voice recognition functionality is more advanced than ever before, too. You can get the system to follow more complex demands like turning on the heated seats and picking a warmer interior ambient lighting setting only if the cabin drops below a certain temperature. The car’s AI systems also analyse your habits and adapt settings accordingly – for example, it may turn on the seat massage function if it notices you always do it at the same time every morning.

While Apple CarPlay and Android Auto are on the shopping list of many car buyers, Mercedes’ MBUX system might be one of the rare instances when you’d prefer to use the manufacturer’s own system – it’s incredibly impressive and has much of the same functionality as those systems. When we tested it, a command such as “I need a haircut” brought up a list of local barber shops with Google review ratings. If you do want Android Auto and Apple CarPlay functionality, this can be added via the Smart Phone Integration System available on the ‘Mercedes me’ connect store.

Despite the E-Class’ extended wheelbase compared to the old model, the interior can feel a little more cramped than you’d expect of a car from this class. Up front, while the interior design certainly looks attractive, the large centre console and dashboard cocooning the driver can feel a little claustrophobic. 

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In the back, the outermost seats are sculpted to support the passengers, but kneeroom is limited due to the large front seats, and the centre-rear seat feels quite cramped, so isn’t suited to longer trips.

Boot space

Boot space is on par with the outgoing model, however, at 540 litres for the non-PHEV models, which is big for a saloon car and beats all of the E-Class’ direct rivals.

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That’s not the full story, however, because this is reduced to 370 litres for the PHEV versions as a result of the extra space taken to accommodate the electric motor and battery. The amount of room offered is actually 30 litres down on the outgoing PHEV models of the E-Class and less than that of the BMW 5 Series PHEV.

While the latest E-Class is too new and niche to have appeared on the Driver Power customer satisfaction survey, it’s safe to say Mercedes as a brand hasn’t fared too well in recent years. It came in 25th place out of 32 manufacturers in the latest survey, behind all its major rivals apart from Audi which placed in 30th. 

Reliability has not been one of the brand’s strong points, with 28% of Mercedes respondents reporting an issue with their car in the first year of ownership, according to the survey. That’s a higher proportion than that of all its rivals including Audi, despite its lower placing overall. 

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Safety

The Mercedes E-Class was crash-tested by Euro NCAP in October 2023, achieving the full five stars, meaning it should be very safe. The E-Class’ impressive score is thanks in large part to its extensive suite of safety assistance systems, as the executive saloon scored particularly highly in this area. During the engineering process, Mercedes also said a lot of thought went into creating a ‘particularly rigid passenger cell’ to protect occupants, and seat belts and airbags that can actively adapt to the situation in the event of a crash. 

The E-Class can be specced with autonomous emergency braking tech, collision warning tech that works with traffic up ahead and crossing traffic at junctions, an evasive emergency steering assist feature, blind spot assist, and ‘Pre-safe Plus’ – a system that detects if there is a risk of rear-end impact and warns drivers behind by activating the rear hazard warning lights and prepares occupants for impact by activating the seat belt tensioners. There’s even an ‘Energising Comfort’ system that helps to perk the driver up in case of fatigue via a program of music and lighting (as well as being able to help them relax when stressed or help reduce car sickness.)